Matrix Secures National Referral Hospital Bhutan Secured

The Jigme Dorji Wangchuck National Referral Hospital is one of the top most renowned institutions in Bhutan delivering healthcare services. The hospital caters to the population of Thimphu and neighboring districts. The hospital also functions as the regional referral hospital for the western district, district hospital for Thimphu, human resources pool and technical backup for district hospitals, clinical training centre for the royal institute of health sciences (RIHS), and technical support to the public health programs.


As the hospital works round the clock, one of the major concerns was to manage complex shifts of employees. Elevator which only users with access rights can call was another challenge. Furthermore, the customer also wanted a solution, whereby the admin could assign entry and exit points for patients, visitors and employees. Lastly, the management wanted to restrict visitor entry to a pre-defined time and rooms of the hospital for better visitor management.


Matrix pitched its access control, time-attendance and visitor management solution along with the different variants of biometric devices, which fulfill every requirement of the hospital. Around 206 devices were installed in the hospital, which are used in controlling access at rooms and elevators. They were installed at the main entrance, ward rooms, server rooms, outside elevators, and at ramps on every floor, to restrict access. So, there is no individual in the building who is not enrolled in the system. Through this, the hospital could manage multiple shifts of employees as well. Approximately, 700 visitor profiles were created with constrained time to visit, limited rooms to enter and a pre-defined route of access. Also, crowd at the elevator was controlled by restricting the use to only users with elevator access rights.


JDWNRH fulfilled its requirement with Matrix people mobility management solution and achieved the following results:

  • Simplified security by restricting unauthorized entry.
  • Reduced complexity of shifts.
  • Crowd controlling through elevator access control.
  • Time and zone-based entry restrictions for visitors and patients.

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