As a reputed brand in the hospitality sector of the NCR region, Crowne Plaza Greater Noida had a defined security structure in place with both manned and unmanned security measures. The security team of the hotel, however, was keen on stepping up the framework by installing latest surveillance products and equipment and wanted to loop in a trusted security solution partner.
Crowne Plaza, a renowned chain of hotels is operating across the world. It is managed and promoted by the IHG (Intercontinental Hotel) Group. The hotel group is known for its matchless hospitality, comfort and luxury to thousands of customers. In the hospitality sector where service quality, amenities, location and security largely contribute in building brand reputation, the level of deployed security infrastructure holds crucial significance.
Challenges
When the hospitality sector is still waking up to modern-day operational challenges in this fast advancing world, security remains a top concern. On-premise guest safety, acts of terrorism, prevention of criminal activities, uncalled exigencies, security breaches or trespassing, and many such compelling factors have pushed the market players in the hospitality sector to analyse the perceived as well as unperceived threats.
The security preparedness of Crowne Plaza Greater Noida was critical for the internal security team, and ensuring the safety and security of the guests was quite a challenge without appropriate surveillance products and equipment. As a result, the Crowne Plaza team planned to procure the equipment that could address specific security needs and cover related security attributes.
Solutions by CP PLUS
Analyzing the criticalities involved, the CP PLUS team not only carried out detailed planning before the final implementation but also offered a customized solution to the hotel. Elaborative commissioning of IP cameras, NVRs and related peripherals were required by the client. CP PLUS joined hands with the Crowne Plaza in-house security team to provide the cutting-edge security product and equipment with re-commissioning of several surveillance devices, on-premise.
The impact
CP PLUS team completed the commissioning and installation of surveillance products, covering each aspect to fulfill client expectations, specifically pertaining to on-premise guest safety, monitoring of criminal activities, prevention of security breaches or trespassing etc.
Ms. Jhumur Jha, Risk Manager, Crowne Plaza lauded the execution and delivery by the CP PLUS team and said, “We are happy to state that CP PLUS has successfully commissioned the CCTV installation as per the scope of work. We received full co-operation from the team during the project period which was as per the security standards that was stringently adhered by the group. During this project, we built a strong rapport with the entire team and we can honestly say that they are simply the experts in CCTV surveillance solutions. On behalf of the team Crowne Plaza Greater Noida, I duly appreciate the cooperation, and their ability to deliver the project with expertise by synchronizing perfectly with all the staff members in the successful implementation of this project.”
