Ushering in a New Era of Standardisation
in Security Service Delivery
India marks a historic milestone in the evolution of the private security industry with the launch of the Security Agencies STAR Rating Scheme, the first-of-its-kind quality rating framework for private security agencies anywhere in the world. Conceptualised and developed jointly by the Quality Council of India (QCI) and the Central Association of Private Security Industry (CAPSI), the initiative establishes a globally unique benchmark for quality, governance, and service assurance in outsourced security services.
The launch of this landmark national scheme was presided over by Kunwar Vikram Singh, Chairman, CAPSI, whose leadership has been instrumental in driving industry-led reforms, professionalisation, and alignment with national quality and governance frameworks. The STAR Rating Scheme represents a decisive shift from fragmented compliance-based oversight toward a structured, transparent, and outcome-driven model of security service excellence.
As part of this national initiative, CAPSI, in association with the ASIS New Delhi Chapter, has recently organised an exclusive industry interaction session for corporates and institutional buyers of security services on the theme ‘Standardisation & Service Quality Delivery’ at PHD House, New Delhi.
The STAR Rating Scheme has been specifically designed to transform security service delivery for service takers by enabling informed procurement decisions through objective, independently verified ratings. It offers corporates and institutions assured quality, enhanced regulatory compliance, reduced operational and reputational risks, transparent benchmarking of vendors, and stronger alignment with ESG priorities, governance frameworks, and business continuity planning – thereby reinforcing confidence in outsourced security operations across sectors.
While statutory mechanisms such as the Private Security Agencies Regulation Act (PSARA) provide the essential foundation for licensing and legal compliance, they do not fully address operational maturity, workforce competence, ethical governance, or sustained performance assurance. Recognising this critical gap, QCI and CAPSI jointly developed the STAR Rating Scheme as a structured, industry-led, and globally unprecedented quality assessment framework.
The interaction session featured a distinguished panel of industry leaders and domain experts including Kunwar Vikram Singh, Chairman, CAPSI; Harvindra Singh, Head Security Operations – North, Kyndryl & ARVP, ASIS; Mahesh Singh Chauhan, Chairman, ASIS New Delhi Chapter; Col. Harjinder Singh, Consultant – Strategic Security & Risk Management; Capt. Allroy Collaco, Director Projects, CAPSI; Mahesh Sharma, Secretary General, CAPSI; and Guest of Honour Ajay Kumar Sharma, Joint Director, NABCB. The panel deliberated on governance, service-quality delivery, and the expanding role of private security in India’s internal security ecosystem, beginning the new era of Standardisation of Security Services.
The event witnessed participation from over 100 leading corporates and multinational organisations across infrastructure, manufacturing, IT and IT-enabled services, banking and financial services, logistics, retail, hospitality, healthcare, and critical facilities management. Senior security heads, chief risk officers, procurement leaders, compliance professionals, and business continuity planners will engage in focused discussions on evolving threat landscapes, quality-led outsourcing, and the future of professional security services.
The QCI-CAPSI STAR Rating Programme represents a strategic transition from fragmented compliance to institutionalised excellence. By establishing a trusted national quality benchmark, it strengthens India’s internal security framework, enhances corporate confidence, and positions the private security industry as a professional, reliable, and nationally aligned partner in risk management and asset protection.
The Central Association of Private Security Industry (CAPSI) is India’s premier organisation representing private security professionals and enterprises. CAPSI is committed to advancing professional standards, best practices, and policy advocacy for the private security industry in India.
