La Maison Royale, Nairobi, is a 4-star superior boutique business hotel with a ‘French taste,’ state-of-the-art facility and close to the entertainment in the Westland neighborhood, La Maison Royale is a unique experience.
La Maison Royale prides itself with the friendly staff and the practical touches that make being away from home easier, whether a person books their rooms by day, week or longer. Travelling for business, looking for temporary or corporate housing, needing short-term housing during relocation, or planning a weekend getaway, La Maison Royale has a solution that will fit everyone’s budget.
Challenges
La Maison Royale has their prominent presence across several locations in Nairobi. Considering this, they required seamless connectivity within sites. A system for call accounting, budgeting and routing with hospitality features was their primary requirement. Furthermore, a comprehensive and scalable solution that does not need a transformation in the coming years was their main challenge. The hotel infrastructure required a centralized communication management of all business communication. Besides, they were looking for a multi-site connectivity with call accounting and call budgeting.
Solution
Matrix addressed these challenges by proposing SARVAM UCS, which is a unified communication server for modern enterprises that manages all business communications from one place. SARVAM UCS is an enterprise-grade unified communications solution that offers La Maison Royale the much needed collaboration, communication, messaging and mobility between multi-locational sites. Unifying all the communication networks and devices provides users with the flexibility of accessing the calls, messaging and voice mails from any of the devices irrespective of their location.
Results
Unified Communication for workforce collaboration and better customer responsiveness:
- Call management and the ability to connect from anywhere, anytime and with anyone.
- Simple administration and management due to webbased configuration.
- Enhanced customer responsiveness to customer/ clients.
- Scalability to expand their business footprints in the future.
- Leverages existing infrastructure and connect on a common communication platform.
- IP-solution at core and application upgradation paths that renews and extends investment.
