From Information to Intelligence Building Future-Ready Organisations in an Era of Constant Disruption
Garry Singh and Sagarika Chakrabortyon Building Organisations That See What Others Miss In an era where businesses are overwhelmed with information yet increasingly exposed to disruption, the challenge is no longer collecting data – it is understanding what matters and acting before opportunities disappear or risks materialise. From geopolitical tensions and cyber threats to artificial intelligence and rapidly shifting market dynamics, organisations today operate in an environment where speed of insight is becoming as important as speed of execution. Against this backdrop, intelligence is emerging as a defining leadership capability rather than merely a support function. Gurupawan ‘Garry’ Singh, President of IIRIS, and Sagarika Chakraborty, Co-Founder and CEO for India and the Gulf, have been at the forefront of advocating this transformation. Through their work across intelligence, strategic risk, investigations, and organisational design, they have advanced a powerful idea – intelligence should not function as an isolated department but as the central nervous system of an organisation. Together, Garry Singh and Sagarika Chakraborty have developed frameworks such as the Intelligence Pyramid, highlighting how organisations can convert data into insight, insight into decisions, and decisions into meaningful outcomes. Their work reflects a broader shift in thinking – from reactive management toward intelligence-led leadership and resilience. In this exclusive cover story conversation, Garry Singh and Sagarika Chakraborty share their perspectives on the future of intelligence-driven enterprises, the convergence of security and business strategy, the opportunities and challenges posed by AI, and how organisations can build the capability not only to respond to change, but to anticipate it before others do. This conversation draws on the authors’ June 2026 research paper, ‘Business Intelligence Is the Single Most Critical Factor for Success in New Age Business,’ which introduces the Intelligence Pyramid framework. You have spent decades working at the intersection of security, intelligence, risk management, and business leadership. Could you briefly share your professional journey and what inspired the establishment of IIRIS? Garry Singh: My career has been built across disciplines that most organisations treat as separate: security, intelligence, investigations, and enterprise risk. The thread running through all of them is a single question, what do we know, how reliably do we know it, and what should we do about it before events overtake us. From protecting people in volatile environments to investigating complex frauds and advising boards, I saw the same pattern repeatedly: the organisations that suffered most were rarely short of information. They were short of judgement applied in time. IIRIS was founded to close that gap. We built it as a forensic intelligence and strategic risk advisory firm because intelligence, the tradecraft of turning fragments into foresight, belongs not only to governments and armed forces but in the boardroom. The inspiration was a settled conviction, that disciplined intelligence, practised with integrity, is one of the few durable advantages still available to an enterprise. Sagarika Chakraborty: My route was different and complementary. I trained as a corporate lawyer at NLU Jodhpur and took an MBA in strategy at ISB, then moved into investigations and forensic intelligence. What drew me was the same gap Garry describes, but seen from the evidence side: companies held facts that were never converted into findings they could defend or act upon. I wanted to bring legal rigour and commercial discipline to a field that, in this region, was often informal. Co-founding IIRIS let us build a firm where intelligence is gathered to an evidentiary standard, graded honestly, and delivered in a form a board can actually use. Doing that across India and the Gulf, in markets maturing very quickly, was both the challenge and the opportunity. How has the role of intelligence evolved over the past decade, particularly in today’s environment marked by geopolitical instability, cyber threats, AI disruption, and economic uncertainty? Garry Singh: A decade ago, corporate intelligence was a quiet, specialised function, often confined to physical security. Three shifts have moved it to the centre. Threats have converged, so a single hostile act is now cyber, physical, financial, and reputational at once. The decision clock has compressed, from quarterly review cycles to hours. And geopolitics has returned to the boardroom through sanctions, supply chain fragmentation, and great-power competition. Over all of this sits AI, both a powerful tool and a weapon in an adversary’s hands. Intelligence has become a core leadership competence rather than a support activity. Sagarika Chakraborty: From the engagement side I see the same evolution in the questions clients now ask. A due diligence that once meant a registry search and a reference call now has to account for sanctions exposure, beneficial ownership across jurisdictions, digital footprint, and reputational risk that moves in real time. Fraud has gone digital and cross-border. Regulators increasingly expect organisations to have anticipated risk, not merely responded to it. The investigator’s remit has widened, from establishing what happened to advising what is likely to happen next. In your recent concept, you indicate that ‘Intelligence is not a department; it is the organisation.’ What exactly does this mean in practical terms for modern enterprises? Garry Singh: It means intelligence is not a box on an organisation chart. In our recent paper I described it as the central nervous system of the enterprise, and the phrase is exact. Intelligence is the way an organisation senses its environment, makes sense of what it sees, and acts ahead of events. When it is confined to a department, the rest of the business stops feeling responsible for noticing, the signals never reach the centre, and the specialists, however skilled, are blind to most of what the enterprise already knows. Sagarika Chakraborty: In practice this is very real. In almost every serious investigation we run, the decisive fragment comes from outside the security team, from a finance clerk who noticed an odd reconciliation, a salesperson uneasy about a counterparty, a vendor manager who saw a pattern. The capability that matters is whether the organisation can surface those fragments, route them to someone who can interpret them, and act. That is a question…