Case Study

Albuquerque Police Department Enhances Public Safety with Data-Driven Intelligence

In a testament to the positive impact of unifying security systems, Genetec Inc., a leading technology provider of unified security, public safety, operations, and business intelligence solutions, shared the experience of the Albuquerque Police Department (APD). APD has chosen Genetec™ Security Center, Genetec Citigraf™, and Genetec Clearance™ to enhance public safety in the most populated city in New Mexico.

“Investing in the Genetec solutions allowed us to spread the information wealth,” said Mark Torres, Commander of the Real Time Crime Center (RTCC) at the City of Albuquerque, “Using this unified public safety platform, we’ve been able to maximize our RTCC resources to better assist other APD departments, metropolitan partners, and surrounding communities. We’re disseminating real-time information faster, supporting investigations, and tracking crime patterns in our city. All of this helps to enhance public safety for Albuquerque residents, businesses, and visitors.”


The open, scalable Security Center platform enabled the city to combine all their video and public safety technologies into a single solution. They have also brought the video management system and other security sensors from the Albuquerque International Sunport airport into their Security Center platform using the Federation™ feature, and they are working to do the same with the city’s public schools. The solution consolidates all the information from these formerly isolated systems so they can be viewed from a single screen, expanding city-wide surveillance.

The Genetec Citigraf strategic decision support system gives RTCC operators a unified, real-time look into emerging events, heightening situational awareness and delivering valuable data-driven intelligence to public safety teams, so they can make better decisions faster. In addition to streamlining response protocols, the RTCC team can also access historical video, information, and events to help strengthen investigations and keep department leads and decision-makers informed.

The Clearance digital evidence management system enables APD to save time when sharing evidence with investigators and officers. Operators can easily export video, events, and other incident data from Citigraf directly into Clearance, and grant investigators access to the case files so they can retrieve evidence whenever needed. Automated audit logs ensure the chain of custody is always protected.

APD is looking ahead, anticipating they will also connect their records management system (RMS) and automatic license plate recognition (ALPR) data into Citigraf, and extend Citigraf access to their Emergency Management Office and Albuquerque Community Services.



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