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As a reputed brand in the hospitality sector of the NCR region, Crowne Plaza Greater Noida had a defined security structure in place with both manned and unmanned security measures. The security team of the hotel, however, was keen on stepping up the framework by installing latest surveillance products and equipment and wanted to loop in a trusted security solution partner. Crowne Plaza, a renowned chain of hotels is operating across the world. It is managed and promoted by the IHG (Intercontinental Hotel) Group. The hotel group is known for its matchless hospitality, comfort and luxury to thousands of customers. In the hospitality sector where service quality, amenities, location and security largely contribute in building brand reputation, the level of deployed security infrastructure holds crucial significance. Challenges When the hospitality sector is still waking up to modern-day operational challenges in this fast advancing world, security remains a top concern. On-premise guest safety, acts of terrorism, prevention of criminal activities, uncalled exigencies, security breaches or trespassing, and many such compelling factors have pushed the market players in the hospitality sector to analyse the perceived as well as unperceived threats. The security preparedness of Crowne Plaza Greater Noida was critical for the internal security team, and ensuring the safety and security of the guests was quite a challenge without appropriate surveillance products and equipment. As a result, the Crowne Plaza team planned to procure the equipment that could address specific security needs and cover related security attributes. Solutions by CP PLUS Analyzing the criticalities involved, the CP PLUS team not only carried out detailed planning before the final implementation but also offered a customized solution to the hotel. Elaborative commissioning of IP cameras, NVRs and related peripherals were required by the client. CP PLUS joined hands with the Crowne Plaza in-house security team to provide the cutting-edge security product and equipment with re-commissioning of several surveillance devices, on-premise. The impact CP PLUS team completed the commissioning and installation of surveillance products, covering each aspect to fulfill client expectations, specifically pertaining to on-premise guest safety, monitoring of criminal activities, prevention of security breaches or trespassing etc. Ms. Jhumur Jha, Risk Manager, Crowne Plaza lauded the execution and delivery by the CP PLUS team and said, “We are happy to state that CP PLUS has successfully commissioned the CCTV installation as per the scope of work. We received full co-operation from the team during the project period which was as per the security standards that was stringently adhered by the group. During this project, we built a strong rapport with the entire team and we can honestly say that they are simply the experts in CCTV surveillance solutions. On behalf of the team Crowne Plaza Greater Noida, I duly appreciate the cooperation, and their ability to deliver the project with expertise by synchronizing perfectly with all the staff members in the successful implementation of this project.”  

Overview Safe City and Smart City initiatives are emerging in cities around the world as a more reliable, efficient and cost-effective way to ensure safer, more secure, and more sustainable urban environments. Safe and Smart Cities rely on information collated from an array of city sensors and databases combined with video data and analytics including facial recognition, behavioral analysis, license plate recognition, and other intelligence. Effectively collecting, analyzing, storing and acting on all this information in real-time relies on the latest advances in Internet of Things (IoT) and hyper converged infrastructure (HCI) technologies. While most major cities rely on video surveillance systems to better protect their communities, these solutions are often decentralized, outdated, prone to failures and costly to maintain. Additionally, increased requirements for real-time analytics to improve response times and situational awareness, and to support the data generated from IoT sensors while interoperating with traditional IT infrastructures often fall short of fulfilling the demands of Safe and Smart City initiatives. In addition to effectively monitoring, storing, securing, processing and mobilizing data from hundreds to thousands of cameras and sensors spread across a city at all times, a city’s IT infrastructure solution must integrate seamlessly with existing and new IoT technologies, support the multi-use case demands of Safe and Smart City initiatives, as well as big data and analytics applications of video-based metadata, crowd management, sanitation, public transportation, and traffic monitoring. An agile, software-defined infrastructure solution with the right combination of performance, resiliency and scalability can ensure all the elements of a city’s safety and security environment work together to protect citizens from crime and terrorism, mitigate risk associated with natural disasters and other threats, and support law enforcement agencies, fire and EMS departments, public health and social service organizations. A smarter approach to IT infrastructure Hyper-converged Infrastructure allows for the consolidation of video management, IoT data collection, video and data analytics and storage, access control and other related Safe and Smart City applications onto a single, simple-to-deploy, easy-to-manage industry-standard appliance. HCI platforms eliminate the complexity of separate physical servers and storage and provide a more seamless way to scale the infrastructure as camera or sensor counts grow and analytics demands increase. Providing the foundation for Safe & Smart Cities   As the industry-leading provider of purpose-built IT infrastructure for demanding data-intensive video surveillance, IoT, security and analytics applications, Pivot3 delivers high-performance, ultra-dense, highly resilient solutions that reduce risk, eliminate downtime and data loss, and simplify scale and management for demanding, data-intensive Safe and Smart City initiatives. Pivot3’s hyperconverged infrastructure ensures that critical safety and security data is always available, stored without loss, protected from hardware failure and shared across the entire environment for easy access by all stakeholders. With a broad ecosystem of industry partners and flexibility to support any camera, video management software, IoT-connected devices or sensors, and security applications on a single platform, Pivot3 helps cities around the world keep pace with explosive data growth and integrate with the latest deep learning, AI, cloud services, and data security technologies. Pivot3 HCI solutions come in a variety of configurations to meet any Safe and Smart City needs.  

Everyone has a favourite heist film – whether it’s a traditional ‘shoot ‘em up’ like ‘Bonnie and Clyde.’ or something a bit more hi-tech, like ‘Oceans 11’ – they compel viewing. However, more often than not, the audience sympathies are with the thieves. Of course in reality, bank robberies cause a lot of damage, stress and injury, let alone the financial losses. Hikvision has all kinds of state-of-the-art technology to provide a full security solution for the banking industry – from the lobby to the vault deep within the bank’s walls. It’s not just in security where banks are exploring the use of technology to gain an edge. According to a report by Celent, a research, advisory and consulting firm focused on financial services technology, IT spending in banking globally will increase by 4.2% annually, and amount to $272.6 billion in 2019. There are a number of priorities for banks. The most obvious ones are securing customers, employees and assets, but there are also considerations like collecting reliable video clips for investigation and intelligence to help them make business decisions and streamlining processes to manage all of their branches effectively. In the end, like all business, they are also looking to increase customer satisfaction. The development of surveillance technology gives banks significant flexibility and new opportunities to build an interesting future, and this has scope across the entire bank. Entering banks – the front door and the lobby Banks need to be aware of who is coming in and out – the starting point of monitoring. Clarity is important here, especially since the environment could lead to strong back lighting (on a bright day when the light behind the person coming in is a lot stronger than the ambient light inside). This is where WDR-enabled cameras come in with the technology rendering a crystal-clear image, even in that environment. Super WDR can reach up to 140db, making faces clearly visible. It’s also useful for banks to know footfall numbers of people coming in – to help with business decisions. A people counting camera at the entrance takes care of that with the smart technology able to distinguish individuals so they’re only counted once, ensuring an accurate count. With a busy bank having large numbers of people through the doors every day, it could be useful to be able to identify them. Technology can of course be used for security to trigger attention and action needed if ‘unwanted’ people are detected, for example. But it can also be used to help with customer service. When clients opt to participate in VIP customer service programs, The technology can give banks accurate tools to identify VIPs so staff can provide the right kind of service at the right time. At the counter The main day-to-day activities of the bank happen at the counters. Counter transactions need to be recorded clearly to solve the disputes. HD cameras can give 4K resolution to provide good images where a bilateral close-up view is needed. When recordings are clear, both counter staff and customers are protected, should any disputes need to be resolved. Cameras give close detailed images available for general security too. Security deep in the vault In the depths of the inner bank lies the vault – usually the first priority for security in any bank. Because vaults are often in low light areas, ultra-low light cameras like Hikvision DarkFighter ones are really useful to be able to monitor and record crystal clear images even in the dead of night. When the security around the vault needs to be strengthened, there are other options too, which can be supported by a Hikvision DeepinView camera. If the camera is connected to an access control system, it could literally be that only people whose face is stored on the ‘white list’ could enter. Often, access corridors and areas close to the vault are covered by cameras too – giving a full overview if a person’s movements which need to be tracked through the building. Video analytics rules can also be set up to alert operators if a person ventures beyond a certain point – useful to prevent non-authorised persons from entering more sensitive areas. It all comes together in the Security Centre The place that few people see is the hub of all the security activity. Feeds from all of the cameras can be managed and stored in the Security Centre using a video management software solution like Hikvision’s HikCentral, simplifying security processes. Users can also access the security system via laptop or mobile which increases flexibility and efficiency of the security operations. Technology is evolving with banking With banks evolving and offering more and more services to their customers, the security challenges are also changing. The need to be constantly aware of who is in their building, and monitor all activities from the main lobby and banking counters to the vault itself; and bringing all of this information together becomes more important too – not just for operations staff can access it when needed, but also because it provides valuable support for business decisions. That’s when surveillance starts to add a lot more value helping them to serve their customers and improve the experience they have when using the bank. Of course, the likelihood of the most of the famous heists in film history actually being pulled off becomes very slim in the face of smart new technologies to monitor and secure our banks. Some of us will probably have to stick to routing for the villains in our favourite heists movies.  

Naturally, light is fundamental in determining video surveillance image quality. Featuring a unique optical design, robust light level calculation, and proprietary image processing, the new IR technology enhances image quality and light performance in security applications and provides clear and uniform night-time images even under severe lighting conditions. There are two fundamental techniques included in this new IR revolution – Vari-angle IR (VAIR) and Adaptive IR (ADIR). What’s new? Vari-angle IR (VAIR): Designed for vari-focal IP cameras When natural or artificial light is not available, IR illuminators are often used to enhance black and white night time images. Conventional IR illumination only covers a fixed general area. However, for long range PTZ surveillance, this limits the distance of the camera’s capable scope. Overcoming this limitation, the Vari-angle IR function on IP cameras are equipped with range adaptive IR which auto adjust the IR angles to precisely match the camera’s FoV without creating a hot-spot side effect. VAIR function supports on IR surveillance cameras provides efficient, uniform IR lighting intensity. It is an ideal choice for customers who require the ability to clearly capture video images in complete darkness and to detect previously invisible objects in a broad coverage FoV with IR illumination. Adaptive IR (ADIR): Designed for fixed-focal IP cameras I P cameras with Adaptive IR feature provide regional-controlled LED technology to improve image quality and brightness. Through advanced optical design, regional control and image analysis technology assisted brightness control, these cameras provide vivid imagery during night time surveillance. When a subject (e.g., an intruder) approaches the camera, excessive IR illumination can cause over-exposure and render an image unusable. By automatically dimming lighting on a near subject, ADIR technology avoids over-illumination while ensuring consistent overall brightness and clarity of all background detail. They are an ideal option for users who require clear imagery of completely dark scenes. How it works? Vari-angle IR (VAIR) Video surveillance requires a certain lux level of lighting to capture effective video images and in order to reliably detect people or objects. IR illumination is often used in poor lighting scenarios. Deploying the Vari-angle IR function on enabled network cameras will match the IR illumination to the camera’s lens angle. The optical zoom on speed dome IP cameras enables us ers to magnify their FoV with the performance of different IR illumination angles. The following table details the mapping between the optical zoom and the corresponding IR angle. Adaptive IR (ADIR) New Adaptive IR technology is designed with intelligence and control in mind. Adaptive IR divides image planes into multiple sections, with each section equipped with an independent IR control lighting device for regional illumination. This process ensures the retention of comprehensive details of any approaching subject while preserving clarity of the background image. Summary This revolutionary IR technology is an optical enhancement designed to empower users to view desired objects and capture video images with clear, identifiable detail in total darkness or at night. In low light environments, it is necessary to utilize these two techniques to produce usable image quality. With this intelligent technology, low light no longer means low vision.  

As technology has been evolving very fast from year to year, it becomes a challenging task to determine parameters to build a secure, robust and almost fool proof system that will fulfill all basic security requirements. In practice, these parameters vary for each new system, and therefore the same cannot be applied across the board for all systems. Let’s assume a CCTV system as an example – for a robust CCTV system that can meet the security requirements of any new and/ or a green field project comprehensively; the following points will drive the decision-making process. Budget and time available to implement the security system. A thorough site survey. Detailed camera information such as mega-pixel rating, number of cameras required, location of each camera and it’s purposed function, type of camera – fixed, PTZ, indoor or outdoor, thermal performance, field of view etc., and any other requirements that are specific to the location of the camera to fulfill its intended function. Storage capacity per camera – both inside as well as outside the camera. Storage and network architectures of the CCTV system. Integration of other security components such as access control, perimeter intrusion detection systems, facial recognition, license plate recognition, under vehicle surveillance system, visitor management system, radar for areas not covered by cameras, and other special requirements. Remote access/ cloud connectivity. Physical guarding. Video analytics. Vendor(s) selection and so on. As such, there are several factors that influence the decision-making process in building a security system, let us elaborate some of them as given below: Available budget and time As in every sphere of life budget is the key factor. Based on the available budget and time, a determined effort needs to be put in place to prepare a project document of specific requirements. Several trade-offs need to be considered if the project requirements cost exceeds the available budget. This is an iterative process that consumes time and money in the planning phase. Each new or green field project, or an update/ refresh cycle of an existing deployment must go through this elaboration process to avoid nasty surprises in the implementation/ build phase. Site survey Conducting a site survey is the basis of building a security system. This phase is the most critical where a thorough site survey is done to determine security vulnerabilities. This also helps us determine as to what other systems are required to complement the main CCTV system. Once the required information is gathered from the survey and documented, it becomes the driving force for subsequent phases of the project. The best way to illustrate the process of building a security system is through an example. We are using an airport as the example. The following color coded table is used to distinguish the various inpurts/ requirements received from the customer. A typical airport is a super-set of any security deployment. We have used an airport as a used case. The illustrative airport diagram (#1) in the next page highlights all the components that constitute a surveillance/ security system. It also gives an idea of the other security components that need to be explored. The following table is a standard template that can be used to capture security requirements. These inputs are used to design the entire security system which can then be used to calculate the cost of the implementation. Using the above inputs from the customer and the respective bill of quantities (BoQs) for an airport, a complete design can be derived. The following table in the next page shows the output of the design process for 24 airports. Each airport has the same security requirements but BoQs are different. Once the design is complete by 90% of the target specification the budgetary process starts involving various vendors, RFQs etc. As the process varies with regions, geographical locations must be taken into consideration. Vendor selection Vendor selection has a significant impact on the quality, robustness and overall cost of the system. Customers desirous of building a security system can engage subject matter experienced consultants who can guide and evaluate all the variables/ entities in the decision making process. Cost optimization through simulation – The PGM way Design, build and implementation of a security solution are a complex system with many sub-systems within, that need to work in coordination with each other flawlessly. Every care must be taken in the early phases of the project as many variables are involved which can have a significant impact on the overall cost. One of the ways to enable this process is to run a simulation based on the customer inputs. Through a long and exhaustive experience we at the ‘PGM Security Group INTL’ have brought out the following facts: The customer knows what he wants but does not know how to get there. Almost all vendors oversell their products and services which do not benefit the customer in any way. A consultant is required in all cases to systematically evaluate all the options available and guide the customer to provide them with the highest performance at the lowest cost. The following graphs show how PGM simulator determines the highest performance at the lowest cost. The X-Axis shows the percentage of cameras running video analytics (VA), and the Y-Axis the cost in a standardized format. The delta between the lowest and the highest costs is 3x. VA stands for video analytics and VMS stands for video management software. The green line is the overall cost with the other colored lines that sum up the overall green line cost. Impact of Cost of Running Video Analytics for 24 airports Percentage of cameras running video analytics is the only single factor that influences overall CCTV system designed and hence overall cost. Can apply same design template across all airports as far as video analytics is concerned. Each airport has unique characteristics because of different BoQ camera quantities and functionality grouping of cameras. If one uses a single design template per airport then we run the risk of under…

Economists often talk about the institutional constraints which hinder the growth and development of a country, and one important example of such a constraint is the legal system in India. In 1998, a commission for the review of administrative laws in India was set up to examine all the central acts, and sets of rules, regulations and administrative instructions issued under different central acts. It was reported that there were 2500 central laws in force besides a large number of overlapping rules, regulations and instructions, and some of them could not even be traced out from the records. Further the legislatures of the states have also the power to enact laws as per concurrent list III (Seventh schedule) of the constitution whereby the states also issued state rules where central acts with model rules may be available already.  Labor laws Under article 246 of the Indian constitution, the subject of labor has been placed in the Concurrent List – except the labor and safety in mines, oilfields, and industrial disputes concerning union employees which were made the part of the Union list. Consequently, the enactment of labor laws by states has resulted in various loopholes such as inter-state variations in labor laws and their enforcement, the reports and returns under various labor laws are not uniform and standardized in all the states, and compliances are difficult as enforcement action varies from state to state. Moreover, in the case of a decision of discharge and/ or dismissal of a workman by the employer, it is the labor court which is to be satisfied with reasons, and if the labor court is not satisfied it may set aside the order of such discharge or dismissal. Similarly, a labor court may also set aside orders of reinstatements. Such blanket powers granted to the labor courts restrict the authority and freedom of employers, and that hinders the development of any industry. Private security industry Private security agencies were earlier required to comply with the statutory responsibilities under the labor laws and the rules prescribed thereunder, and other allied enactments like the Employees Provident Fund Act 1952, the Employees State Insurance Act 1948, the Equal remuneration Act 1976, the Minimum Wages Act 1948, the Workman Compensation Act 1923, the Payment of Gratuity Act 1972, the Interstate Migrant Workman Act 1979, and the Shops & Establishment Act 1958. Private Security Agencies (Regulation) Act (PSARA) was enacted in 2005 to oversee and regulate a large number of unregulated security groups and senas operating in the country. In the ‘Introduction’ to the Private Security Agencies (Regulation) Act 2005 it was laid that the growing tendency to hire private security guards had led to proliferation of private security agencies and there was a growing concern about the manner of functioning of these agencies, many of which were conducting their operations without any due care to even the verification of the an tecedents of the personnel employed as private security guards and supervisors. The union government was considering regulating the functioning of these private security agencies so that they are run within the legal parameters and are accountable to a regulatory mechanism. The private security agency regulation bill was passed by both the houses of parliament and received the assent of the President on 23 June 2005. This Act came into the statute book as ‘The Private Security Agencies (Regulation) Act 2005.’ Law and order – A state subject The seventh schedule of Article 246 of the Constitution has listed law and order/ police under the State List. Item 1 and 2 of the state list have often come in the way of any further mandate to be given to the center under Article 355, and any additional provision or amendment in the seventh schedule of Article 246, (State List), cannot be made without affecting the basic constitutional structure. Being a state subject, different state governments took their own time to frame state rules under PSARA. About twenty six states and UTs adopted PSARA and issued their rules at the end of 2010, and the remaining dispensed it by 2016. Analysis Any good law should be regulatory in nature. Though the acronym ‘PSARA’ connotes to ‘Private Security Agencies Regulation Act,’ but a number of provisions by way of restrictions and restrains inscribed in the Act are strangulatory in nature, and they are therefore not conducive for the growth and development of the sector. This can also lead to the legal wrangling and battles in the courts of law. In PSARA, some sections of the Act are not only restrictive but also vague and not properly worded. Their interpretations can vary and could create hurdles in the compliance of various provisions. Section 6(2) Section 6(2) of the Act lays down the eligibility criteria for procuring license for guarding services. The Section mentions that a person shall not be considered eligible for license for his firm, if the same is not registered in India; or is having the proprietor or a majority stakeholder or a director who is not a citizen of India. Intention of the provision is to allow licenses only to the companies and proprietors who are citizens of India; however, in the absence of any clear and direct limitation clause, there is a scope that the company could be run by someone from abroad by having stakeholders/ shareholders as Indian citizens. Section 7(4) Section 7(4) stipulates the need of making enquiries and verifications in writing for getting no objection certificate from the concerned authority for the purpose of registration and grant of license. The renewal of license under PSARA by the competent controlling authority is a painful, torturous and lengthy process. There are prolonged delays in view of the mind set of lower police functionaries. Further there is absence of proper dialogue or positive interaction between controlling authorities and the private security entrepreneurs which makes the process of verification and registration cumbersome and lengthy. Section 13 Section 13 defines the rank of controlling authority as the rank of…

Matrix recently bagged the prestigious India Design Mark by the India Design Council for it’s new-age access control controller – Matrix COSEC ARGO. The award is given in recognition for excellence in product innovation and design. India Design Mark symbolizes product excellence in form, function, quality, safety, sustainability, and innovation and communicates that the product is usable, durable, aesthetically appealing and socially responsible. The India Design Council is affiliated with India’s Ministry of Commerce & Industry and is made up of eminent people in academia, design and industry organizations. India Design Mark is initiated in cooperation with Good Design Award, Japan. Through India Design Mark, the India Design Council seeks to inspire Indian manufactures to design remarkable products that enrich the lives of people in India. On winning this prestigious award, Ganesh Jivani, MD of Matrix said, “Matrix is focused on designing and manufacturing world-class cutting-edge security and telecom solutions for modern organizations. Matrix exports these products to more than 50 countries – most of them to the first-world technologically advanced nations. With 250+ R&D engineers and world-class infrastructure and equipment, Matrix is committed to indigenous R&D. This award is a validation of Matrix’s world-class innovation and design capabilities. I thank all our customers and channel partners for their trust in Matrix and congratulate the entire Matrix team for this outstanding achievement. Such recognition would encourage us to work harder towards building world-class technologies and products.”  

Hikvision successfully launched and showcased their latest technology and signature products during Secutech India.  The special AI Applications and AI Cloud demo zone created the maximum interest among the security professionals and visitors. The latest SECONA Shield award wins in six categories reflects Hikvision’s excellence in innovation and their value proposition to offer vertical solutions for e-commerce logistics retail, education, hospitals and religious premises. The technologies and products unveiled there include AI enabled DeepinView cameras, DeepinMind NVRs, face recognition terminals with a turnstile, robotics, access control, video intercom, smart pole, UVSS, HDTVI Turbo 5.0, Easy IP 4.0 cameras and iVMS. The security professionals showed keen interest in face recognition (rich applications for various scenarios), data visualisation (making operation more data driven), and behaviour analysis (quick response to emergency events). Hikvision also demonstrated new technologies in video surveillance, including seamless image stitching, smooth streaming, Hikvision Acusense and ColorVu. The live demos of AI based face recognition, people tracking and perimeter protection applications evoked good response from the security professional community. A.L.Narasimhan, VP, Strategic Business Alliances, and K.K. Dakhara, Vertical Head – Retail, Warehouse & Logistics, Gems & Jewellery, Prama Hikvision India, participated in Secutech India Safety and Security Conclave (SISSC) and elaborated Hikvision’s perspective on the given topics – ‘Smart Cities:The Next Five year Plan’ and ‘Reshaping the supply & logistics security in E-commerce and Retail’ respectively. “Being a leader in AI innovations, robotics and security solutions, Hikvision has a long term commitment to bring best-in-class technologies and innovations, and to offer solutions for different verticals like smart city, homeland security, PPOG, BFSI, education, retail, transportation, hospitality, tourism, pharma, healthcare, mining, heavy industries, etc. Towards creating a more secure environment, we are proud to introduce the latest products and innovative technologies, including artificial intelligence, AI cloud, big data and IoT. At this year’s Secutech India, we have introduced AX-Hub intrusion solution, PIR cameras along with smart pole and face recognition terminal turnstile. We are sure that all the latest products and cutting-edge AI technology applications will empower the future of security and surveillance industry.” – Ashish P Dhakan MD and CEO, Prama Hikvision India  SECONA Shield Awards  The fifth edition of SECONA Shield awards was also held concurrently at the expo, where Hikvision had six wins – one Innovative Security Accessory of the Year for Intrusion Security Control Panel , and five for the flowing key projects executed by Hikvision’s vertical solutions team. Hikvision also won the best booth design award. Security Project of the Year – Video Surveillance: Flipkart India Pvt Ltd for CCTV system for Flipkart warehouses. Safe Educational Institute of the Year In Higher Education: Sanjivani Group of Institutes, Kopargaon Safe Hospital of the Year: Apollo Gleneagles Hospital, Kolkata Safe Housing Society of the Year: JP Decks Blue Project, Mumbai Safe Religious Premises of the Year: Shri Vallabh Nidhi Trust – Juhu (Mumbai) Best Booth Design Award : Prama Hikvision India Adding further about the latest award wins, Mr.  Dhakan said, “The big win at SECONA Shield Awards is a recognition of Hikvision’s dedicated team efforts across the product categories and verticals. The awards won by the end-users in the field of Innovation Real Estate, Education, Hospitals, Retail and Religious Premises comes as an acknowledgement  of our commitment to deliver best-in-class solutions.”  

The fifth edition of the SECONA Shield Awards, powered by Secutech India, was held at a glittering function on 26 April 2019, at Bombay Exhibition Centre, Mumbai during Secutech India – one of India’s largest exhibitions on security, safety & fire. The Shield Awards are one of the ‘first’ of its kinds which have recognized the contributions of many ‘superstars’ of Indian security & safety sector – they are women and men, working day and night to provide products, services, and even ideas that can make the communities truly safe. Like every year, SECONA Shield Awards 2019 was focused on recognizing the contributions of individuals, organizations and teams, who inculcated innovation and excellence in their offerings. There were over one hundred finalists in various award categories. Winners were highly joyful and expressing their sense of achievement. They mentioned the recognition as a special honour in front of the industry peers. The award ceremony was held in the backdrop of the heinous terrorist attacks at Pulwama and Sri Lanka, and hence on behest of Prasad Patil, Chairman, SECONA, a one-minute silence was observed for the martyrs of Pulwama and the victims of Christchurch and Colombo. He also thanked the Indian armed forces for their selfless contributions towards protecting Indian citizens and assets. This year there was a special awardee – little P. Srihitha, just 9 year old, who recently donated her entire birthday savings to Chennai police for the installation of CCTV cameras. This must have been the first such instance in the whole world; and hence SECONA decided to honour Srihitha and her family, who came all the way from Chennai, for their outstanding thoughtfulness and generosity. Srihitha certainly stole the show with her poise and charm. Mr. Patil mentioned that the scale of awards is becoming bigger every year that keep individuals and organisations eagerly looking forward to it. In that sense, SECONA Shield awards are indeed the most awaited and the most coveted awards in the Indian security and safety industry. During the event, SECONA relaunched the Religious Premises Security Guide (2019). The booklet was unveiled by Mr. Patil along with Manish Gandhi (Exhibition Director, Secutech India); Sudhir Deshpande (Co-director, SECONA & MIPL); Col. Samrendra Kumar – Retd. (Co-Founder and MD, Mitkat) and Ashish Dhakan (MD & CEO, Prama Hikvision). Mr. Patil appealed to the audience to help their respective places of faith in terms of installation of various security technologies. India is exposed to uniquely diverse risks, which require customized and localized solutions to mitigate them. There is a need to encourage local research and innovation in technology, and that is one of the key objectives of SECONA and the Shield Awards. Efforts to design or Make in India, or at least adapt technologies to the context of Indian risks often find resonance in the shortlisting of finalists and the final selection of the winners, which is what was noticed in the several awards for OEMs, projects and integrators. Eight educational institutions from all over India were shortlisted as finalists for the prestigious ‘Safe Educational Institute of the Year award.’ The award was shared by three institutions – in the higher education category, the Sanjeevani Group of Institutes, Kopargaon; and in schools category, the Orchid School and the Pawar Public School, Bhandup, Mumbai. This year, SECONA introduced the popular choice award in two categories through an online poll – the Security Professional of the Year and the Sales Professional of the Year in Security/ Safety which were respectively won by Sanjeev Mishra, Reliance, and Shantanu Krishna, Pinkerton. The Amit Popat Award for the Entrepreneur of the Year in Safety/ Security was presented to Roshan Bohra, ESSL for his sterling achievements in the field of biometrics and access control. ESSL is now the leading player in that domain in India and spreading its wings rapidly in the international market. This year, the Lifetime Achievement Award was conferred on Manohar Bidaye, the Founder and Chairman of ZICOM. Mr. Bidaye has been one of the earliest entrants and a true change maker in the Indian security industry. He mentioned that he is happy to see the growth of the security technology sector, and is satisfied that as an early pioneer Zicom has had an important role to play.  

Basic training within the framework of PSARA 2005 enables security personnel with just elementary knowledge and hands-on experience of manned-guarding; the induction and on the job training (OJT) take his/ her learning curve to some steps ahead. The litmus test of a security team led by a security officer and supervised by a security supervisor begins in the first shift of the day when the team is left to handle the operations at site independently because they have no PCK (previous course knowledge). The old hands with previous experience of handling the challenges pop up round the clock at the new site, while the new client generally insists on 100% change over of the security personnel and does not intend to allow them for any retention from the previous security provider. Besides, the security team who forms the frontline of the personnel in the security envelope is always the first one to either become victim/ hostage, or the rescuer in any kind of terrorist strike or emergency. The statistics show that the immediate reaction to the given incident is often characterized by the panic and/ or fear which cast a dim shadow on the security provider, and security industry as a whole.  So, how can these situations be avoided? What can aid, facilitate and/ or equip the security personnel to react in a calm, composed, measured and calibrated manner until the responsible authority arrives on the scene? The answer to both problems lies in organizing focused, site specific, realistic and regular on-site training at client site, coupled with daily morning and evening briefing by security supervisor and security officer in charge at site. To set the pace of operations, the security providers must ensure to take certain prior actions before they take over the site. They should bring about survey and security audit of the site to identify risks, threats and vulnerabilities; study the security SOPs of the client for the site, and analyze previous incidents and lessons learnt therefrom; put down the post and site instructions in writing with detailed job description (JD) for each post; and make detailed orientation/ familiarization with the peculiarities of the site. The key areas to focus during the conduct of an on-site training to orchestrate response matrix as differentiator are as follows: Drawing out absolute clarity in the roles and responsibilities (PSI) of each man on the ground. Ensuring hands on experience on the entire gamut of the security and safety equipment. Development of demonstrative ability in soft skills, and meet & greet procedures. Mastering continuous flow of info, monitoring, surveillance and reporting procedures. Hold regular mock drills of major emergency handling like fire, accidents, first aid, workplace violence, fall from heights, drowning, earthquake etc. Involve the employees and management in awareness drive on National Fire Safety Day, Women Safety Day, Child Safety Day, Road Safety Day, and demonstrate the expertise of security personnel through the role play technique. Hold day and night surprise checks and penalize the defaulters to enhance compliance of SOP. Hold sessions to analyze the root cause of past incidents and the preventive measures. The vital significance of the on-site training in running the security operations in an effective and smooth manner is indisputable and needs to be implemented by all security providers to ensure a high level quality of service. In conformity with the industry demand and to keep pace with the technological disruptions, the APS Group has custom designed a mobile training van which houses all the essential security and safety equipment, lifesaving first aid appliances, emergency rescue equipment, simulation devices, training charts, and live streaming facility of training being conducted at remote locations directly to the client’s boardroom/ workplace. This innovative and indigenous effort has hit the street with high voltage and is in great demand.