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Surveillance Redefined: CP PLUS Envisions a Safer, Smarter India

Strategic partnerships and a customer-centric approach are strengthening CP PLUS’ position as a trusted ally in India’s journey towards a safer, smarter future. As India’s leading manufacturer of surveillance products, CP PLUS is redefining security and electronic surveillance with the industry’s most extensive portfolio. Realizing the importance of technology in shaping the future, CP PLUS aims to make security accessible to enrich lives nationwide. CP PLUS is dedicated to spreading a sense of security to every corner of India. With a deep understanding of the evolving security needs, CP PLUS offers customized solutions for corporates, public enterprises, educational institutions, governments and entire smart cities. Capitalizing on market growth “We see a growing need for tailored solutions that address industry-specific challenges,” Mr. Khemka says, “Our AI-driven products and advanced analytics capabilities allow us to provide highly effective and efficient security solutions.” As the demand for reliable security solutions is increasing across various sectors, CP PLUS has been playing a pivotal role in making advanced security and surveillance solutions readily available. They cater to diverse project requirements, such as oil & gas, banking, transport, law enforcement, healthcare and retail, and more developing specific products and integrated solutions for each sector. Their industry-specific solutions include facial recognition, heat-mapping, people counting, and point-of-sale features for retail, showcasing their ability to meet diverse security needs. They also offer mobile NVRs, dash cameras, video door phones, Guard+ series of advanced cameras that provide full-color video feed even in the dark, body-worn cameras, ANPR cameras, and AI-based analytical solutions. CP PLUS developed a VMS-integrated software platform for managing these systems and launched EVMS Pro to enhance scalability and flexibility. Command and Control Centres (CCCs) require high-end storage solutions, leading them to develop NAS storage solutions for long recordings and videowall solutions for efficient monitoring. Expanding into Tier-III and Tier-IV cities “We are deeply committed to democratizing access to advanced surveillance technology,” says Mr. Khemka, “Our expansion into Tier-III and Tier-IV cities is a crucial part of this mission, ensuring that even the most remote areas benefit from enhanced security.” Recognizing the growth potential in these new frontiers, CP PLUS is developing many indigenized solutions including 5G/ 4G cameras to empower remote areas. Their mission is to make cutting-edge CCTV cameras more and more affordable and accessible, spreading security across India. They opened 7 CP PLUS World Experience Centers and over 35 CP PLUS Galaxy Stores in the last financial year, making their security solutions readily available nationwide. Hundreds of more Galaxy Stores are set to open in Tier-II, III, and IV towns this year. Their profound commitment to partner and channel growth through streamlined go-to-market strategies is the key. This Galaxy Stores initiative transcends business expansion, fostering self-reliance and innovation across sectors. By expanding in smaller towns, CP PLUS nurtures local talent and entrepreneurship, offering communities access to state-of-the-art security solutions. Commitment to ‘Made-in-Bharat’ CP PLUS champions the ‘Made-in-Bharat’ ethos, harnessing India’s capabilities to take the nation onto the global stage. Producing to meet the needs of the growing India, CP PLUS has set up one of the largest manufacturing facilities for surveillance products. With a total capacity of more than 2.5 Million units per month, this facility can be further expandable up to 5 Million to cater to global security demands. The CP PLUS manufacturing facility in Kadapa, Andhra Pradesh has been integrated with state-of-the-art equipment, an air-conditioned and dust-free manufacturing area with ESD flooring, multiple advanced and Fuji-made high-speed SMT lines, camera assembly lines, packaging lines, MI and DVR FA lines and a myriad of testing equipment. In order to accomplish the PM’s initiative for Atmanirbhar and to make India truly self-reliant, CP PLUS is on its way to adopt further backward integration of all components of cameras and recorders by producing Housing parts, adapters, cables, bare PCBs, etc. locally in India. Smart cities: pioneering the future “Smart cities represent the future of urban living,” says Mr. Khemka, “Our goal is to provide the technological backbone that supports efficient, safe, and sustainable urban environments.” CP PLUS is the leading player in AI-powered, data-driven video analytics, helping cities meet sustainability goals while enhancing security. Their smart security solutions empower cities like Gurgaon Metropolitan and Noida Smart City, integrating IoT to improve city operations and management. Smart cities use digital technology to improve residents’ quality of life and manage resources better. Their surveillance systems, coupled with video analytics, enhance traffic management and urban mobility. Ensuring safety is crucial for livability and attracting investments, their customized solutions help do that by deterring crime and improving public spaces. Building trust: Channel ecosystem “Building trust is about more than just delivering products; it’s about delivering value and ensuring our partners’ success,” Mr. Khemka emphasizes, “We prioritize transparency, fairness, and consistent support.” Leading the charge to improve and educate the security workforce, CP PLUS has also been organizing technology shows across the country on a regular basis. With thousands of participants excited to learn about the marvelous technological advancements CP PLUS is bringing to their town, each show witnesses huge engagement, where distributors & system integrators join the brand to upscale themselves and be more technologically advanced. Investing in partner success “We are dedicated to our partners’ success,” Khemka asserts, “Our training programs are designed to ensure that our partners have the knowledge and skills they need to provide the highest level of service to their customers.” Through the Mission Tech program, CP PLUS provides comprehensive training and support, equipping partners to excel in the competitive security market. This includes training programs, workshops, and certification courses, enhancing customer satisfaction and building brand loyalty. Over the years, CP PLUS has successfully engaged over 50,000 partners across the country. Digital empowerment While physical stores bridge geographical divides, CP PLUS understands the growing importance of digital platforms. With an extensive network of over 30,000 partners, CP PLUS stands committed to delivering comprehensive partner support, and so the company has invested heavily in online initiatives. IntelliServe is enabling partners and end-users as a one-stop…

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SAFE West India 2024 Closes with Resounding Success in Mumbai

Expo Sees Remarkable 33% Surge in Attendance The 2nd edition of SAFE West India, India’s premier security and fire expo, organised by Informa Markets in India, successfully concluded at the Bombay Exhibition Centre in Mumbai. The three-day event, that was held from May 9 to 11, 2024, offered a platform for industry players, government officials and enthusiasts to converge, innovate, and address the challenges and opportunities in the industrial safety and security sector. The expo closed with resounding success, with the expo seeing a remarkable 33% surge in attendance, indicating the growing interest and importance of safety and security in the region. SAFE West encompasses a wide range of trends and solutions in the realm of commercial security and surveillance, focusing on preventive technologies and innovations tailored for the Western India market. The expo united esteemed Indian brands specializing in CCTV, surveillance, biometrics, entrance automation, access control, GPS, Wi-Fi routers, RFID, spy cameras, PoE switches, power supply, and CCTV cables. The inaugural ceremony of SAFE West India 2024 was graced by esteemed guests, including Sanjeev Tiwari, ARVP, ASIS West India Region; Sandeep Sabharwal, Assistant Vice President – Corporate Administration, Aditya Birla Management Corporation Pvt. Ltd; Vijay Goel, Vice President, Trade Association of Information Technology (TAIT); Prof. Amol Deshmukh, Police and Cyber Advisor, Dept. of Home, Govt. of Maharashtra; Yogesh Mudras, Managing Director, Informa Markets in India; Pankaj Jain, Sr. Group Director & Digital Head, Informa Markets in India. Over 75 brands, including prominent players like Hikvision, Prama, Panasonic, CP Plus, ZKTeco, ESSL, Biomax, Matrix Comsec, Securus, Voltaic Cables, Realtime, Timewatch, TP Link etc., exhibited their latest products, services, and technologies. The expo featured a dedicated two-day conference themed – Intelligent Security Tech for a Safer Future with over 40 speakers, 12 insightful sessions and is anticipating attendance from over 5000 trade visitors. The diverse participation made it a significant gathering in the realm of security industry. This event was supported by prominent associations, including All India Electronics Security Association (AIESA), American Society for Industrial Security (ASIS) Mumbai, Ahmedabad, and Delhi Chapters, Association of System Integrators and Retailers in Technology (ASIRT), Global Association for Corporate Services (GACS), International Institute of Security and Safety Management (IISSM), Jalgaon District Computer Dealers Association (JDCDA), Kathiyawad Security and Surveillance Assembly (KASSA), Overseas Security Advisory Council (OSAC) Mumbai and Chennai Chapters, The Gujarat Surveillance and IT Association (GSITA), and Trade Association of Information Technology (TAIT), Computer and Media Dealer`s Association Pune, (CMDA), South Gujarat Information Technologists Association ( SITA), Security Association of India, Security association of Gujrat, Federation of IT association of Gujrat (FITAG}, Islampur Computer Dealer Association, and Knowledge Partner – Mitkat Advisory, enhancing its credibility and industry support and reflects a collaborative approach to advancing security and safety. Prof. Amol Deshmukh, Police and Cyber Advisor, Dept. of Home, Govt. of Maharashtra, said, “From July 1, significant changes are underway as three old acts – Indian Penal Code, Indian Criminal Procedure Code, and Indian Evidence Act – are being replaced by Bharatiya Nyaya Sanhita, Bharatiya Nyaya Shastra, and Bharatiya Saksha Adhiniyam. These new acts aim to revamp and replace outdated colonial laws in India, focusing on a victim-centric approach and enhancing national and homeland security. Recent reports from the National Crime Record Bureau indicate an increase in cyber and physical crimes. However, with advancements in technology, law enforcement agencies are better equipped to solve crimes. Today, surveillance teams in control rooms can identify detailed information, including the brand of spectacles someone is wearing. This technological shift has revolutionized crime investigation and fire safety, aiding in both prevention and investigation. Integration of cyber and physical security offers a unique opportunity to create a safer India. The knowledge shared at SAFE West India will contribute significantly to our collective efforts.” Recognizing the significance of SAFE West India, Sandeep Sabharwal, Assistant Vice President – Corporate Administration, Aditya Birla Management Corporation Pvt. Ltd, said, “SAFE West India provides a valuable platform for stakeholders from various sectors, including vendors, industries, and end-users, to come together and collaborate. The evolution of security is evident, from traditional methods to integrated technological solutions like AI, IoT, and cloud-based systems. Now security is an integrated form, not limited to a guard at the gate but includes sophisticated systems such as video monitoring, perimeter intrusion detection, and drone surveillance, enhancing overall safety. With this being the second edition, we are confident that SAFE West India will surpass its previous successes.” Ashish P. Dhakan, CEO of Prama Hikvision India, said, “Indian security market ecosystem is rapidly adopting AI, IoT and cloud based technologies and diverse solutions. The adoption rate for AIoT solutions is growing faster with the awareness of its advantages. Hikvision India is at the forefront of AIoT technology innovations and is offering cutting-edge technologies in all its latest products and solution. Hikvision unveiled 4G solar cameras, embedded network video recorders (eNVRs), smart hybrid cameras, and PT solutions. Hikvision showcased their latest in AI and robotics technology, featuring video security, access control, and perimeter security solutions. Notably, they introduced mobile robots, machine vision products, and logistic vision solutions.” He further added, “The impact of 5G-enabled cameras, eliminating cabling needs for applications like highway surveillance. Even familiar products like X-ray scanners are getting smarter, now using AI to identify items and generate QR codes. These advancements underscore the growing importance of technology in security. Platforms like SAFE West India play a vital role in presenting these innovations and driving industry growth.” Anup Nair, President Sales, CP Plus, said, “In terms of industry size, the surveillance industry stands at approximately $2 billion including server storage at the consumption level and around $1.5 billion at the OEM level. Post-COVID, the industry has stabilized and is growing at a CAGR of 15 to 18 percent. CP Plus closed last year at about 3,000 crores, with a growth rate of almost 25%. We anticipate maintaining this growth rate for the next two to three years, outpacing industry growth. We are hopeful for government initiatives, especially with infrastructure spending, and…

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Synology® Introduces AI for Customer Service, Providing a Faster and Better Experience

Synology is transforming global customer service by integrating AI into the entire process, significantly enhancing the efficiency and quality of support provided. “Synology provides comprehensive technical support, encompassing product usage inquiries, critical troubleshooting, and advisory for complex deployments.” said Vincent Tsai, Director of Technical Service, “With the introduction of the new support AI, our goal is to substantially reduce response times for basic inquiries, thus enabling our technical support engineers to concentrate on addressing complex cases that demand immediate attention.” Leveraging a retrieval-augmented generation architecture, Synology’s support AI has access to anonymized technical materials and troubleshooting insight gained from Synology’s experience serving millions of customers worldwide. Further alignment and reinforcement learning processes ensure the response is high-quality, helpful, and self-improving. With the introduction of Synology’s first-generation support AI, customers can anticipate a significant faster support response time, improved by up to 20 times, leading to a more optimized service experience.

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