Day: February 16, 2026

Boosting Multi-Location Efficiency and Reducing Delivery Chargebacks with Video and Searchlight’s Transaction Data Analytics Trying to keep track of multiple store locations on an old security system can feel like you’re stuck in a (not-so-sweet) blizzard. Outdated systems and constant tech issues make it a whirlwind when you’re trying to oversee your business – especially when it matters most. For Lori Vieira, one of the owners of three Dairy Queen stores owned and operated by Baker’s Petroleum in Delaware, USA, finding a surveillance system that was affordable, scalable and easy-to-use was the secret ingredient to meeting her businesses’ evolving needs. Moving to March Networks’ intelligent video surveillance solutions improved Lori’s monitoring capabilities across her stores, saving time and strengthening security at multiple locations. Melted by Outdated Systems Lori, the proud owner of three Dairy Queen locations – two standalone restaurants and one attached to a gas station – had grappled with the persistent challenges of outdated security systems for years. Her older surveillance system was prone to frequent technical issues, making it challenging to oversee cameras across multiple stores. While her system was somewhat user-friendly, it lacked scalability and the advanced features the business needed to keep pace with their evolving needs. Three years ago, while searching for a new surveillance system, Lori was introduced to March Networks® through American Dairy Queen’s approved vendor list – one of only two vendors approved to integrate with Dairy Queen’s PAR POS system. While she continued researching other companies, March Networks stood out because of its strong focus on the customers’ needs. “When we looked at March Networks, I thought, ‘This is way smarter and way more advanced than what we currently have.’ And since it was on Dairy Queen’s vendor list, we decided, ‘Let’s give it a try,’” said Lori. Trying to keep track of multiple store locations on an old security system can feel like you’re stuck in a (not-so-sweet) blizzard. Outdated systems and constant tech issues make it a whirlwind when you’re trying to oversee your business – especially when it matters most A Sweet Start Impressed by its advanced capabilities, Lori and her team transitioned to March Networks’ Searchlight™ software. They started with their Dairy Queen in Milford, Delaware, and expanded to two other locations in Harrington and Seaford. Over time, the group deployed March Networks surveillance systems across four other franchise convenience stores. As part of their transition, Lori’s team also invested in new cameras and an NVR system to enhance monitoring across all restaurants, while integrating with their existing systems, avoiding the costly ‘rip and replace’ method. After implementing these new security solutions, the franchise owners saw a noticeable improvement in their monitoring capabilities. Using March Networks Command™ Enterprise Software and the Command Mobile Plus App on mobile devices, Lori’s team can access footage conveniently, whether for transaction audits, addressing potential theft, or handling employee-related incidents. “I can jump on my phone anytime when employees say something’s happening at the store. I can log into the app and look, or somebody can call me and say, ‘This is going on,’ and I can access the camera footage right away,” said Lori. “I can easily save snapshots of incidents and quickly share them with the police or other store locations. What’s great is that I can do all that directly from my phone.” Swirling Up Success Lori points to three key areas that helped to streamline and improve operations at all her locations: “It’s great for looking up specific transactions on video to see if a delivery order was fulfilled correctly,” said Lori, “For example, if the delivery company employee forgot to grab the bag with ice cream, we can check that. It’s great for those situations where the delivery company charges us for inaccurate orders, claiming the customer didn’t get something. We use the footage to dispute delivery chargebacks, and this saves us money all the time.” Looking Forward: The Cherry on Top Building on the success of Searchlight across her Dairy Queen locations, Lori and her team plan to continue expanding March Networks’ solutions to five Country Corner Market convenience stores. She said the reliable and easy-to-use technology have proven invaluable for managing multiple sites. “It’s been about three years, and we’ve continued to add more sites to our March Networks system. Obviously, I’m a happy customer,” Lori said, “The software is current and advanced, so March Networks is keeping up with what users like us need in our industry.” March Networks solutions have been a game-changer for Lori’s operations, offering advanced monitoring that saves time, improves customer service, and enhances security across all locations. With seamless integration to their PAR POS systems, March Networks delivers a comprehensive solution tailored to the needs of modern QSR and C-Store environments, setting their business up for success at any scale. Read More

Background The Chiba Taxi Association manages over 5,000 taxi vehicles across its eight branches in Chiba Prefecture. Among them, the Keiyo Branch and the Keiyo District Taxi Operations Council have led efforts to install network cameras at key terminal stations for the past 18 years. These systems have supported the monitoring of taxi stand congestion, crime prevention, and emergency response, including the identification of stranded commuters during disasters. In response to taxi deregulation by the national government in 2002, large numbers of taxis began flocking to station stands, creating serious congestion. To address this, the association introduced its first ‘Taxi Satellite System,’ which temporarily redirects waiting taxis to offsite parking areas and calls them back via radio when space becomes available at the station. Initially, this operation was manually handled by on-site traffic supervisors, but over time, it transitioned to camera-based monitoring using network camera systems. At the time, deploying network cameras to support such a system was a groundbreaking move in Japan – considered both advanced and innovative. This camera-based approach helped reduce congestion and wait times while also contributing to public safety and convenience. Building on this long-standing commitment to safer and more efficient taxi operations, the association has now introduced a new monitoring system powered by VIVOTEK cameras at JR Maihama Station – a station widely known as the gateway to Tokyo Disney Resort. The goal is to visualize and manage congestion caused by overtourism in the area. Challenge Overcrowding Around a Major Tourist Hub: JR Maihama Station serves tens of thousands of passengers daily, many of whom visit Tokyo Disney Resort, located just a five-minute walk away. Adding to the strain, inbound tourism surged in Japan after COVID-19, making evening hours – especially after 8PM – particularly congested. In some cases, buses and taxis were unable to access the station due to heavy traffic caused by private vehicles. Staff Shortages from an Aging Workforce: In the past, supervisors were stationed at major terminals to monitor congestion, maintain order at the rotary, and prevent unauthorized taxi operations – particularly by Tokyo-based taxis operating outside their jurisdiction. However, in recent years, the association has faced increasing challenges due to an aging workforce and a declining pool of available personnel. Solution Full-Surround Coverage with Fewer Cameras: VIVOTEK’s fisheye cameras provide seamless 360° coverage, eliminating blind spots and enabling comprehensive monitoring of the taxi stand area with fewer units. This not only enhances situational awareness but also proves valuable during investigations and when sharing footage with law enforcement. The wide field of view from a single camera helps reduce both installation and maintenance costs. Additionally, the camera’s built-in IR illuminator ensures clear video even low-light conditions – an essential feature for round-the-clock taxi operations. Remote Monitoring for Smarter Dispatching: Live footage from the cameras is streamed directly to taxi and bus company dispatch centers, enabling remote monitoring of congestion at taxi stands without the need for on-site staff. This has streamlined the dispatching process and helped alleviate overcrowding. By gradually shifting from manual patrols to camera-based monitoring, the association has also mitigated labor shortages while achieving significant improvements in both cost saving and operational efficiency. Benefits Camera footage is also shared with local law enforcement. Under a crime prevention agreement with the Urayasu Police Station of the Chiba Prefectural Police, the footage has been utilized for both investigation and deterrence. The association continues to leverage both new and existing camera systems – not only to ease congestion at taxi and bus stands but also to help maintain a peaceful environment and support the creation of a safer society. Results and Customer Feedback In February 2025, the association began full operation of its new “Taxi Stand Digital Signage & Monitoring System” at JR Maihama Station. As a key component of the system, the association selected VIVOTEK’s FE9382-EHV-V2 fisheye cameras. “Our first encounter with VIVOTEK was at IBS Japan’s booth during the Mass-Trans Innovation Japan exhibition, where we were impressed by the camera’s performance. Since then, we have consistently relied on VIVOTEK cameras for crowd monitoring, digital signage condition monitoring, and taxi stand security,” said Kumagai, Deputy Director, Keiyo Branch, Chiba Taxi Association / Keiyo District Taxi Operations Council (pictured right). Koike, Chairman, Keiyo Branch, Chiba Taxi Association / Keiyo District Taxi Operations Council (pictured left). Read More

Banks and ATMs operate in high-risk environments where even a single security lapse can lead to financial loss, data compromise, and customer mistrust. To address these challenges, a Hybrid Intrusion & Fire Detection Alarm Solution provides an intelligent, layered defense combining both wired and wireless technologies, offering complete protection against intrusion, burglary, fire, and emergency events. This system is built around the Hikvision AX Hybrid PRO Series Control Panel, designed for 24×7 banking environments that demand reliability, remote monitoring, fast detection, and secure alert transmission. Hikvision Hybrid Security for Banking Infrastructure Bank branches and ATM lobby rooms require uninterrupted monitoring of multiple threat points – entrances, vault rooms, ATM machines, server and public interaction zones. The Hybrid architecture enables: Core alarm features powered by Hikvision AX Hybrid PRO Hikvision’s AX Hybrid Pro series offers advanced alarm features, including: Sensors & detectors for 360° threat coverage Hikvision’s solutions offer comprehensive coverage, advanced sensors detect movement and trigger alerts. These solutions work together to provide robust security and threat detection, minimizing blind spots and ensuring comprehensive coverage. The system immediately pushes alerts to bank security team + monitoring centre + branch manager via SMS/ App/ Email – reducing response time, preventing escalation. Bank branch – Protection design overview The Bank Branch protection design solution includes following components: ATM site – Protection design overview The ATM site protection design solution includes following components: Remote monitoring & response workflow The remote monitoring and response workflow solution includes following components: Key benefits offered to banks & ATM The comprehensive BFSI solution offers following benefits to banks and ATMs: Read More