In an era where digital transformation has shifted from aspiration to necessity, organizations worldwide are grappling with the challenges of managing increasingly complex IT ecosystems. The global pandemic has not only accelerated this digital shift but also fundamentally altered the way we work, pushing IT teams to adapt to remote operations and heightened service demands. Amidst this backdrop of rapid change and uncertainty, EverestIMS Technologies has emerged as a pioneer in the IT Service Management (ITSM) space with its groundbreaking Gen AI-based Infraon Infinity Suite. “The modern enterprise is no longer just managing IT services; it’s orchestrating a symphony of digital experiences,” said Deepak Gupta, Director – ITSM of EverestIMS Technologies, “Our mission is to simplify and empower organizations to conduct this symphony with precision, agility, and intelligence that only AI can provide.” The Infraon ITSM platform represents a paradigm shift in how organizations approach IT service management. By leveraging advanced Generative AI algorithms, it offers a comprehensive solution to the multifaceted challenges faced by IT teams globally. “We’re not just offering a product,” Deepak emphasized, “We’re providing a new way of thinking about ITSM – one that’s proactive, intelligent, and aligned with the speed of business in the digital age.” The platform’s capabilities are both impressive and far-reaching. From incident management and auto-allocation to self-service portals and event management, Infraon ITSM is designed to streamline IT operations at every level. At its core, the platform leverages sophisticated AI capabilities to transform traditional ITSM processes. The system’s Automated Knowledge Base generation analyzes uses Gen AI to analyze historical ticket data to create and update solutions in real-time, ensuring support teams always have access to the latest information. “In today’s world, where every minute of downtime can cost millions, the ability to resolve issues quickly and accurately is not just valuable – it’s critical,” explained Deepak. This philosophy is embodied in features like Dynamic SLA Optimization, where AI models predict and prevent SLA breaches by automatically adjusting priorities and resource allocation. The platform’s Intelligent Resource Scheduling capabilities ensure optimal distribution of personnel and system bandwidth based on current workloads, ticket volume and skill requirements resulting in improved team efficiency. The system’s AI capabilities extend deep into operational intelligence. Through advanced Root Cause Analysis Reports, the platform can analyze logs, past incidents, and system configurations to reduce mean time to resolution (MTTR). Similarly, its Change Impact Forecasting feature simulates potential outcomes of IT infrastructure changes, helping organizations mitigate risks before implementation. User experience stands at the forefront of Infraon ITSM’s design. AI-powered Intelligent Virtual Agents provide conversational support in natural language, enabling users to resolve service requests independently and expedited ticket handling for agents by summarizing incoming requests and suggesting solutions. The platform also employs AI for Sentiment Analysis on service desk interactions, helping IT teams understand and proactively address user satisfaction trends. Through Automated Ticket Management, the system streamlines repetitive tasks like ticket creation, categorization, and routing, ensuring consistent and efficient handling of service requests. “We’ve built a system that not only responds to current needs but anticipates future challenges,” Deepak added, “Our Context-Aware Automation Suggestions and Enhanced Decision-Making capabilities analyze large datasets to provide insights that support data-backed decisions, improving the overall quality of IT services.” Security and compliance, paramount concerns in our interconnected world, are deeply integrated into Infraon’s ethos. “Our GDPR compliance and SOC2 certification are not just badges,” Deepak stated, “They’re a testament to our commitment to data security and privacy – elements that are non-negotiable in today’s threat landscape.” What sets Infraon ITSM apart, however, is its ability to bring multiple users and teams together on a single platform. In a world where IT teams are often siloed, working with disparate tools and datasets, Infraon ITSM offers a unified workspace that enhances collaboration and provides deeper, more comprehensive insights across the entire IT stack. The impact of Infraon ITSM is already being felt across industries: “These use cases are just the beginning,” Deepak noted with excitement, “What truly inspires me is seeing how our clients are finding innovative ways to apply our ITSM solution across their organizations. It’s not just about IT anymore – it’s about driving business value and innovation across the entire enterprise.” The modern enterprise is no longer just managing IT services; it’s orchestrating a symphony of digital experiences. Our mission is to simplify and empower organizations to conduct this symphony with precision, agility, and intelligence that only AI can provide Deepak GuptaDirector – ITSM,EverestIMS Technologies As we look to the future, the potential applications of Gen AI-driven ITSM are boundless. From enhancing user experiences to predicting and preventing service issues before they occur, the ripple effects of intelligent IT service management will be felt across industries. In conclusion, as enterprises navigate the complexities of the post-pandemic digital landscape, solutions like Infraon ITSM are not just tools – they’re strategic imperatives. With its robust feature set, Gen AI capabilities, and proven track record across diverse industries, Infraon ITSM is poised to simplify and redefine the landscape of IT service management, empowering organizations to thrive in an increasingly digital future. Read more posts

As demand for Bosch fire detectors expands at a scorching pace across India, it is the right time to manufacture and distribute them locally. Thanks to key strategic partnerships with Bosch in India, top-quality AVENAR detectors are now Made in India for India. Bosch Fire has manufactured an array of top fire detection products to award-winning standards worldwide for decades. The vast production plant in Ovar, Portugal, for instance, has manufactured fire detection solutions for distribution to numerous countries for many years – including India as a key export market. As India increasingly invests in its national infrastructure and the construction of new facilities and services, this generates huge potential for further manufacturing for distribution of fire detectors across India. The Bosch Fire Business Unit has always regarded India as a significant business partner. This cooperation is growing continuously, with closer collaboration with notable organizations such as the Fire Safety Association India, for instance. Michael Hirsch, Head of Bosch Fire, explained, “We already made major investments in the sales and marketing of our products in India and integrated our Bosch training on all relevant technologies.” Referring to the expansion of this strategy to include manufacturing, he said, “We set up a production facility in Bangalore to serve the local demand for fire detectors in India which is growing exponentially.” The timing of the ceremonial launch of the RBAI assembly line for Bosch fire detectors in 2023 could not have been better. Authorities in India are specifying increasing percentages of products which should be manufactured locally with a national ‘Make in India’ initiative. Sales Head for Bosch Fire Systems in India Jignesh Vora said, “Bosch Fire is not only fostering India’s status as a leading production hub, but is also sharing manufacturing frameworks to produce the most advanced fire detection technology in the market.” Unboxing of the locally manufactured AVENAR fire detector The main function of fire detectors is to transmit crucial monitoring input to control panels which then determine whether an alert should be raised or not. Reliability of this technology is vital for both safety and business continuity. This propelled the continual development and lab testing of Bosch Fire products to the development of the latest, cutting-edge fire detectors – the AVENAR detector 4000 series. Michael Hirsh said, “We are fully aware of the high business costs of false alarms, besides obvious safety concerns of slow response times. AVENAR 4000 addresses diverse risks and hazards with precise and highly reliable monitoring.” The manufacturing site in Bangalore is a replica of the plant in Ovar. The data which feeds processes on the new AVENAR production facility is also identical. The plant’s output therefore meets all international standards with fire detection products of exceptional Bosch quality. Safety managers and system integrators across India can now install and work with extremely dependable fire detection products – produced in their home country. Team at inauguration of the AVENAR fire detector Production line Far from being a one-size-fits-all solution, AVENAR 4000 detectors are available in multi-sensor variations to include optical, thermal and chemical detection as required for each space and scenario on a premises. Product features like Dual-Ray optical detection can differentiate between harmless substances like steam, and real smoke particles to avoid nuisance alarms. The E-smog feature reduces detection interference from electromagnetic disturbances, which is a common issue in modern buildings. AVENAR detectors are therefore consistently reliable, even on sites with heavy-duty cabling such as railway stations. Every kind of edifice in India, from healthcare facilities to luxury hotels, data centers, or even dusty industrial sites, can now be covered by world-class fire detection, thanks to the proven success of AVENAR detectors in wide-ranging applications. Managers of business and residential premises can even plan building extensions to be covered by the same top-quality fire detection. Jignesh Vora said, “Our systems are fully future-proof due to their modularity and backwards compatibility.” AVENAR 4000 detectors therefore not only provide reliable detection coverage for homes and businesses. They are cost-effective, durable, and with local production serving local customers, extremely sustainable, too. Bosch has invested significant time into building a solid network of dedicated partners across India to demonstrate the high quality and versatility of the AVENAR detector 4000 series. These established networks align with the Bosch ‘local for local’ initiatives as well as India’s own ‘Make in India’ initiative. Safety managers, systems integrators and distributors of fire detection solutions in India are all invited to work with Bosch experts to see first-hand how AVENAR 4000 can address their specific fire safety scenarios. Read more posts

Recognized for Innovation and Excellence in Surveillance and Marketing Leadership CP PLUS, India’s leading brand in advanced security and surveillance solutions, has announced a resounding double triumph at the prestigious SME Channel’s 14th Channel Accelerator Award 2024. The Channel Favorite Product Award 2024 was bestowed upon the CP-Z44R 4MP Solar-Powered 4G Camera, lauded for its trailblazing technology and commitment to sustainable, reliable surveillance. Additionally, Anupam Sah, Chief Marketing Officer of CP PLUS, was recognized as the Channel Marketer of the Year, honoring his visionary leadership and innovative strategies that have redefined the brand’s presence in the market. The CP-Z44R, an exemplary product from CP PLUS, is designed to deliver seamless performance in even the most challenging environments. Powered by solar energy and equipped with 4G connectivity, it offers unparalleled functionality for remote locations, ensuring reliability without dependency on electrical infrastructure. This award highlights CP PLUS’ commitment to delivering intelligent, eco-friendly solutions that address real-world challenges. The CP-Z44R stands as a testament to the brand’s focus on sustainability and cutting-edge innovation, empowering businesses, institutions, and communities with smarter surveillance capabilities. The recognition of Anupam Sah as Channel Marketer of the Year further emphasizes CP PLUS’ commitment to excellence beyond product innovation. Mr. Sah’s forward- thinking marketing initiatives and dedication to nurturing strong channel partnerships have solidified CP PLUS’ position as a market leader. Upon receiving the award, Mr. Sah said, “This accolade is a recognition of the collective efforts of the entire CP PLUS family. It inspires us to push boundaries, create impactful campaigns, and empower our channel partners. I am humbled and grateful for this honor.” CP PLUS remains committed to advancing the security and surveillance industry with groundbreaking technologies and robust marketing strategies. These accolades reaffirm its vision to make the world safer, smarter, and more connected. CP PLUS is a global player in advanced security and surveillance solutions. With a comprehensive portfolio of innovative products and technologies, CP PLUS serves a wide range of industries, including government, retail, transportation, and critical infrastructure. The brand’s ‘Made-in-Bharat’ initiatives continue to lead the way in delivering indigenized solutions that meet global standards. Read More Posts

The System Solutions Division (SSD) of Panasonic Life Solutions India (PLSIND), a diversified technology company recently announced the launch of two new innovative surveillance solutions at the IFSEC India 2024, South Asia’s leading security expo and conference held in New Delhi. The new solutions include the AI-enabled High Zoom Bullet camera and X-series camera with AI based on-site learning analytics, designed to provide unparalleled security and surveillance capabilities to the Indian market. Besides this, the company also showcased its comprehensive security and surveillance portfolio at the event, including the recently launched anti-ligature corner camera and video door phone range- highlighting the company’s extensive range of solutions. Commenting on the launch, Vijay Wadhawan, Director, System Solutions Division, Panasonic Life Solutions India said, “With increasing urbanization and infrastructure development, the Indian market is at the cusp of a surveillance revolution. The integration of innovative technologies such as Artificial Intelligence (AI) and the Internet of Things (IoT) is providing boundless opportunities to the sector, with enhanced capabilities like facial recognition and real-time analytics. At Panasonic, we are proud to be at the forefront of this transformation with our advanced solutions that cater to the evolving needs of our customers. The latest AI-powered i-PRO camera solutions, unveiled at IFSEC India 2024, have been meticulously designed to address the unique security challenges faced by Indian customers, empowering them to create safer, more secure environments.” “With a strong presence in India and serving over 500 leading enterprises, we understand the unique security challenges faced by different industries. Our intelligent security solutions encompass CCTV camera surveillance, perimeter security, and access control solutions that streamline operations and increase efficiency. This integrated approach optimizes cost efficiency and brings down the total cost of ownership for businesses,” Mr. Wadhawan further added. The AI-enabled High Zoom Bullet Camera features 10x and 30x zoom options, available in 2MP, 5MP, and 4K resolutions, with long-range IR LED capabilities up to 250m/ 820ft for optimal performance in low-light conditions. These cameras are equipped with AI-driven object detection using the Ambarella CV52 SoC, offering enhanced object detection. The i-PRO Active Guard intelligent search application is integrated with various metadata describing the unique attributes of humans and vehicles and is seamlessly delivered to popular Video Management Systems (VMS). Additionally, four LPR-optimized models capture objects at high speeds (up to 130km/h) during the day or night. The cameras also include gyro-based stabilization for improved image long-range zoom operations, reducing vibration and ensuring sharp images, even in challenging conditions. The solution is ideal for traffic and perimeter surveillance, including night vision capabilities. The new i-PRO X Series Camera lineup leverages AI on-site learning, allowing users or integrators to train the camera to monitor specific objects. Enhanced edge computing power enables further customization by teaching the camera to identify unique objects of interest. It can also upgrade non-AI network cameras into AI-enabled smart devices. Available in 2MP, 5MP, 6MP, and 4K models, the X Series offers exceptional image performance with a Wide Dynamic Range (WDR) of up to 144dB and IR illumination of up to 70 meters, ensuring clarity in all conditions. This surveillance solution is ideal for applications in manufacturing units, hospitals, retail outlets etc. Founded in 1918, and a global player in developing innovative technologies and solutions for wide-ranging applications in the consumer electronics, housing, automotive, industry, communications, and energy sectors worldwide, the Panasonic Group switched to an operating company system on April 1, 2022, with Panasonic Holdings Corporation serving as a holding company and eight companies positioned under its umbrella. The Group reported consolidated net sales of 8,496.4 billion yen for the year ended March 31, 2024.

AI adoption and threat actors’ increasing sophistication in improving cyber-attacks will be countered by the expansion of cybersecurity frameworks and efforts to enhance collective resilience Fortinet, the global cybersecurity company driving the convergence of networking and security, has unveiled its 2025 Cyberthreat Predictions Report, offering critical insights into the evolving cyber-attack landscape. While adversaries continue to leverage classic tactics that have persisted for decades, the report predicts a shift towards more ambitious, sophisticated, and destructive strategies. Cybercrime-as-a-Service (CaaS) groups will become increasingly specialized, with attackers adopting playbooks that blend digital and physical threats to execute highly targeted and impactful attacks. Developed by FortiGuard Labs, the report examines the evolution of traditional attack methods, emerging trends shaping the future of cybercrime, and actionable recommendations for organizations to strengthen their resilience. It provides a forward-looking view of the challenges posed by a rapidly changing threat landscape and equips businesses with the insights needed to proactively defend against advanced cyber threats. Emerging threat trends to watch for in 2025 and beyond As cybercrime evolves, it is anticipated to seeing several unique trends emerge in 2025 and beyond. Here’s a glimpse of what are expected: ● More attack chain expertise emerges: In recent years, cybercriminals have been spending more time ‘left of boom’ on the reconnaissance and weaponization phases of the cyber kill chain. As a result, threat actors can carry out targeted attacks quickly and more precisely. In the past, it is observed many CaaS providers serving as jacks of all trades – offering buyers everything needed to execute an attack, from phishing kits to payloads. However, we expect that CaaS groups will increasingly embrace specialization, with many groups focusing on providing offerings that home is just one segment of the attack chain. ● It’s cloud(y) with a chance of cyberattacks: While targets like edge devices will continue to capture the attention of threat actors, there’s another part of the attack surface that defenders must pay close attention to over the next few years – their cloud environments. Although cloud isn’t new, it’s increasingly piquing the interest of cybercriminals. Given that most organizations rely on multiple cloud providers, it’s not surprising that we’re observing more cloud-specific vulnerabilities being leveraged by attackers, anticipating that this trend will grow in the future. ● Automated hacking tools make their way to the Dark Web marketplace: A seemingly endless number of attack vectors and associated code are now available through the CaaS market such as phishing kits, Ransomware-as-a-Service, DDoS-as-a-Service, and more. While we’re already seeing some cybercrime groups rely on AI to power CaaS offerings, we expect this trend to flourish. We anticipate that attackers will use the automated output from LLMs to power CaaS offerings and grow the market, such as taking social media reconnaissance and automating that intelligence into neatly packaged phishing kits. ● Playbooks grow to include real-life threats: Cybercriminals continually advance their playbooks, with attacks becoming more aggressive and destructive. We predict that adversaries will expand their playbooks to combine cyberattacks with physical, real-life threats. We’re already seeing some cybercrime groups physically threaten an organization’s executives and employees in some instances and anticipate that this will become a regular part of many playbooks. We also anticipate that transnational crime – such as drug trafficking, smuggling people or goods, and more – will become a regular component of more sophisticated playbooks, with cybercrime groups and transnational crime organizations working together. ● Anti-adversary frameworks will expand: As attackers continually evolve their strategies, the cybersecurity community at large can do the same in response. Pursuing global collaborations, creating public-private partnerships, and developing frameworks to combat threats are all vital to enhancing our collective resilience. Many related efforts – like the World Economic Forum Cybercrime Atlas initiative, of which Fortinet is a founding member – are already underway, and we anticipate that more collaborative initiatives will emerge to meaningfully disrupt cybercrime. From the rise of Cybercrime-as-a-Service to the convergence of cyber and physical threats, these trends reflect how adversaries are pushing boundaries to execute more precise, large-scale attacks. While adversaries are leveraging AI to enhance their attacks, Fortinet leads the way in applying AI to strengthen defences, automate threat detection, and reduce operational burdens for security teams. Through our AI-powered cybersecurity platform, we empower customers to stay ahead of evolving threats, optimize their security strategies, and build resilience in an increasingly complex digital landscape Vishak RamanVP Sales, India,SAARC, SEA & ANZ, Fortine Enhancing collective resilience against an evolving threat landscape Cybercriminals will always find new ways to infiltrate organizations. Yet there are numerous opportunities for the cybersecurity community to collaborate to better anticipate adversaries’ next moves and interrupt their activities in a meaningful way. The value of industry-wide efforts and public-private partnerships cannot be overstated, and we anticipate that the number of organizations participating in these collaborations will grow in the coming years. Additionally, organizations must remember that cybersecurity is everyone’s job, not just the responsibility of the security and IT teams. Implementing enterprise-wide security awareness and training, for example, is a vital component of managing risk. And finally, other entities have a responsibility to promote and adhere to robust cybersecurity practices, ranging from governments to the vendors that manufacture the security products we rely on. No single organization or security team can disrupt cybercrime alone. By working together and sharing intelligence across the industry, we’re collectively better positioned to fight back against adversaries and effectively protect society at large.

The Central Association of Private Security Industry (CAPSI) proudly observed the Private Security Day on December 4 – a day dedicated to acknowledging and honouring the vital contributions of private security personnel who work tirelessly to protect their communities and ensure safety across various sectors. This date holds special significance in the history of the private security sector. In 2009, the then-President of India, Smt. Pratibha Devi Singh Patil, attended the Security Leadership Summit at Vigyan Bhawan, New Delhi. Her presence at the event marked a historic moment, as she became the first and only Head of the State to publicly recognize and support the private security industry’s role in nation-building. To commemorate this landmark occasion, December 4 was declared the Private Security Day. It is celebrated with enthusiasm by all member security agencies across the country. The day is marked by special parades and events that honour the dedication, discipline, and professionalism of security guards and supervisors, who are the unsung heroes of the nation’s safety framework. To make this occasion meaningful and memorable, CAPSI encouraged all member organizations to organize the following activities – parade and flag hoisting ceremony, motivational address by the head of the client organization and so on These initiatives aim to foster a sense of pride, belongingness, and recognition among security personnel highlighting their indispensable role in maintaining the nation’s security. Private security professionals form the backbone of India’s security infrastructure, complementing public law enforcement and safeguarding lives, properties, and businesses. On this day, let us come together to express our deepest gratitude to these dedicated individuals for their unwavering commitment to safety and security The celebrations spanned multiple states including Delhi, Punjab, Himachal Pradesh, Telangana, Gujarat, Mizoram, Kerala, Tamil Nadu, Meghalaya, Andhra Pradesh, and Maharashtra, Jharkhand, West Bengal, Haryana and Jammu & Kashmir making it a truly nationwide event. The occasion was marked by parades and events that showcased the invaluable contributions of security personnel and distribution of awards to Security Guards for their exemplary services. Kunwar Vikram Singh, Chariman, CAPSI in his address invited all private security agencies and their personnel to actively participate in this grand celebration and share detailed reports of their events, along with photographs, with CAPSI. These will be included in the annual submission to the Ministry of Home Affairs, showcasing the collective efforts and enthusiasm of the private security sector. He further added, “Private security professionals form the backbone of India’s security infrastructure, complementing public law enforcement and safeguarding lives, properties, and businesses. On this day, let us come together to express our deepest gratitude to these dedicated individuals for their unwavering commitment to safety and security.” He extended his heartfelt congratulations to security professionals, guards, women personnel, member agencies, and corporate leaders through a recorded video message. In his address, he emphasized their vital role in the security domain and highlighted the significance of celebrating Private Security Day to honour their contributions

IFSEC India 2024, one of the most prestigious events in the security and surveillance industry, concluded with a groundbreaking showcase by CP PLUS, introducing its vision of ‘AI for All.’ Hosted at Bharat Mandapam, New Delhi, the event brought together global innovators, industry leaders, and security enthusiasts, all eager to explore the latest advancements in surveillance technology. CP PLUS captivated attendees with its transformative AI-powered surveillance solutions, setting new benchmarks for the industry. At the heart of CP PLUS’ presentation was its innovative approach to making advanced security accessible to everyone. The company unveiled state-of-the-art solutions designed to enhance safety and streamline operations across diverse applications. Key highlights at the exhibition included AI-powered surveillance, where CP PLUS showcased its CP PLUS AI portfolio, featuring cutting-edge analytics such as facial recognition, behavioral analysis, and vehicle detection. These technologies cater to critical infrastructure, smart cities, and enterprise security needs, demonstrating CP PLUS’ vision of democratizing AI in surveillance. By leveraging edge computing, CP PLUS introduced solutions that enable faster data processing and real-time decision-making, redefining efficiency and reliability in the security domain. CP PLUS highlighted its proprietary InstaStream technology, which optimizes video compression to save bandwidth and storage costs without compromising video quality. This innovation is ideal for organizations seeking sustainable and cost-effective solutions. From traffic monitoring to public safety, CP PLUS also presented solutions tailored for urban environments, empowering cities to adopt intelligent surveillance frameworks for enhanced safety and efficiency. CP PLUS reaffirmed its commitment to the ‘Make in India’ initiative by showcasing locally designed and manufactured products that address the unique requirements of the Indian market. This alignment with national goals positions CP PLUS as a leader in delivering cost-effective, high-quality security solutions. IFSEC India 2024 provided CP PLUS with an unparalleled platform to connect with policymakers, industry experts, and security consultants. Through interactive sessions, live demonstrations, and insightful discussions, CP PLUS emphasized its capability to address today’s most pressing security challenges. CP PLUS’ participation in IFSEC India 2024 was a testament to its leadership and vision for the future. By anticipating market trends and delivering cutting-edge solutions, CP PLUS continues to set the standard for excellence in the security industry. CP PLUS extends its gratitude to the attendees, partners, and organizers who contributed to making IFSEC India 2024 a resounding success. The overwhelming response and positive feedback reinforce CP PLUS’ mission to make security smarter, more efficient, and accessible for all. The success at IFSEC India 2024 motivates CP PLUS to push the boundaries of innovation further. The company remains dedicated to empowering businesses, governments, and communities with world-class security solutions that address today’s challenges while preparing for the future. Throughout the event, CP PLUS received widespread acclaim for its pioneering innovations and commitment to making AI accessible to all. Attendees and industry veterans praised the company’s efforts to deliver intelligent, scalable, and reliable solutions.