October, 2022 - securitylinkindia

Case Study

NICE Interaction Analytics Chosen by Tele-Centre Services to Drive Customer Experience Interactions (CXi) Transformation

MassMediaLink India LLP SecurityLink IndiaOctober 9, 2022November 14, 202404 mins

NICE recently announced that Tele-Centre Services Pte Ltd, a Singapore-based omnichannel business process outsourcing (BPO) provider, has chosen NICE Interaction Analytics with Quality Central to improve agent satisfaction and business compliance levels. Employing NICE Interaction Analytics provides Tele-Centre the ability to understand customer insights to enhance overall customer satisfaction and help drive business process transformation. Tele-Centre Services Pte Ltd provides solutions designed to elevate the customer service experience, overall engagement, and enhance an organization’s reputation throughout Singapore. The deployment of NICE Interaction Analytics allows Tele-centre to provide analytics-focused, data-driven insights to key private and government organizations. To meet these growing needs, NICE successfully demonstrated value to Tele-Centre through a POC (proof of concept) which revealed transformative insights that would significantly impact customer experiences, and position Tele-Centre at the forefront of customer experience interactions. Nicholas Loh, Managing Director, Tele-Centre said, “NICE’s Interaction Analytics analyzes every interaction and provides insights on customer’s and agent’s behavior for more effective coaching conversations that improve the customer experience. Our goal is to be number one from a customer experience standpoint and I believe we are well equipped to reach that goal with NICE Interaction Analytics and Quality Central. This has enabled Tele-Centre to differentiate our service offering from our competitors by automating our quality management, which allow us to free up time for other more important work such as coaching and surveillance audits.” Darren Rushworth, President, NICE International said, “NICE is pleased to support Tele-Centre in their transformational journey towards frictionless customer experiences. By engaging Interaction Analytics, NICE was able to pinpoint the main issues surrounding a client of Tele-Centre and provide invaluable insights with the successful proof of concept. We are excited to assist Tele-Centre in further enhancing all their customer experiences through the adoption of our CXi analytics.” NICE Interaction Analytics makes connections smarter by providing visibility into the multi-faceted interactions with customers. By obtaining both macro and micro level interaction analytics across all structured and unstructured data, companies gain the ability to organize, analyze, and shape every channel of the customer journey. With NICE it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform – and elevate – every customer interaction.

Case Study

Texas Department of Transportation Standardizes on Rekor Systems’ Cloud-based AI-driven Roadway Intelligence Platform

MassMediaLink India LLP SecurityLink IndiaOctober 9, 2022November 14, 202404 mins

Rekor Systems, Inc., a global AI technology company with a mission to provide data-driven insights that build safer, smarter and more efficient cities around the world through intelligent infrastructure, today announced that it has been selected for the launch of a multi-year program with the Texas Department of Transportation (TxDOT) for a deployment of its traffic management technology to improve incident response time and overall roadway safety. The contract calls for the implementation of Rekor’s cloud-based roadway intelligence platform at the TxDOT Combined Transportation, Emergency, and Communications Center (CTECC) facilities. The platform uses artificial intelligence and integrates data from multiple sources to provide more comprehensive and quicker incident identification than current methods. As one of the largest cities in Texas, the TxDOT Austin District operates a Traffic Management Center (TMC) within a joint-agency CTECC facility. Until now, the TMC has depended on roadway incident notifications through multiple siloed and disparate sources and has responded accordingly via information sharing, public messaging, and dispatch of TxDOT emergency and non-emergency resources. Using the power of Rekor’s AI-driven solutions, TxDOT will be able to use these existing data sources, together with multiple new data sources, for a comprehensive real-time source of roadway intelligence that improves incident response time and overall roadway safety for its citizens. The additional data sources include predictive high-potential crash hotspots, real-time connected vehicle data, and multiple other third-party data sources to alert the TMC about incidents including crashes, abandoned vehicles, roadway debris, and more. Armed with this real-time intelligence, TXDOT will be able to respond more quickly and to more incidents happening on the roadway, as well as to determine areas of high-risk zones allowing them to be more proactive in their efforts. “Improving the safety of transportation infrastructure in Texas starts with better real-time detection and understanding of the state’s roadway traffic trends and changes,” said Rekor President, David Desharnais, “We are pleased to help TxDOT and other agencies within Texas achieve this with our comprehensive roadway intelligence platform and actionable insights to improve traffic congestion and respond to incidents and crashes that impact the safety of its citizens.” Rekor Systems, Inc. is a trusted global authority on intelligent infrastructure providing innovative solutions that drive the world to be safer, smarter, and more efficient. As a provider of comprehensive, continuous, and real-time roadway intelligence, Rekor leverages AI, machine learning, and holistic data to support the intelligent infrastructure that is essential for smart mobility. With its disruptive technology, the Company delivers integrated solutions, actionable insights, and predictions that increase roadway safety.

Case Study

Belgium’s Railway Company Ensures On-time Departures, Improves Security With HID Global’s Real-Time Location Service Technology

MassMediaLink India LLP SecurityLink IndiaOctober 9, 2022November 14, 202404 mins

HID Global, a worldwide leader in trusted identity and RFID tracking solutions, recently announced that the national railway company of Belgium, NMBS/ SNCB, has successfully deployed a real-time location service platform with BEEKs Bluetooth® Low-Energy (BLE) beacons from HID to accurately monitor train location and ensure on-time departures. NMBS/ SNCB maintains and operates 3,607 kilometers of track and approximately 30 train stations throughout Belgium with passenger safety and on-time departures serving as key priorities. Prior to the HID solution, when an approaching train reached a preset GPS coordinate, an app on the onboard attendant’s smartphone would signals software at the station to start running the digital safety-check program to ensure passengers can safely disembark and the train can depart for the next station on schedule. However, many locations such as tunnels, have limited cellular coverage. When this happens, the train’s GPS location can appear as far as 10 kilometers aways from the station, thwarting the entire safety check process. “We knew we had to find a different way to mimic someone’s location within the vicinity of the station. That is when the idea of using HID® beacons to transmit a specific ID came into play,” explained Nathan Willekens, Innovation Project Manager, NMBS/ SNCB. NMBS/ SNCB deployed HID Global’s real-time location services (RTLS) platform and BEEKs Bluetooth Low-Energy (BLE) beacons on its platforms to ensure the safety check process would not be compromised. Now, when the system detects the Bluetooth device, it is given priority over the potentially inaccurate GPS signal. “We were impressed not only with the accuracy – we knew with more certainty that the train was in the location identified by the beacon – but also by the efficiency with which the beacons were able to operate and the area they could cover,” said Willekens. NMBS/ SNCB is planning the system to be deployed in at least 10 additional stations across Belgium. HID Global powers the trusted identities of the world’s people, places and things. They make it possible for people to transact safely, work productively and travel freely. Their trusted identity solutions give people convenient access to physical and digital places and connect things that can be identified, verified and tracked digitally. Millions of people around the world use HID products and services to navigate their everyday lives, and billions of things are connected through HID technology. They work with governments, educational institutions, hospitals, financial institutions, industrial businesses and some of the most innovative companies on the planet. Headquartered in Austin, Texas, HID Global has over 4,500 employees worldwide and operates international offices that support more than 100 countries. HID Global is an ASSA ABLOY Group brand.

National

TechnoBind Collaborates with Sumo Logic to Empower Businesses by Delivering Real-Time Analytics-as-a-Service

MassMediaLink India LLP SecurityLink IndiaOctober 9, 2022November 14, 202404 mins

TechnoBind, India’s leading cloud consultant and specialist distributor for data and associated domains, announces its partnership with Sumo Logic, the SaaS analytics platform provider that enables reliable and secure cloud-native applications. The company assists businesses in collecting and analyzing machine data from virtualization and security architecture, networking equipment, servers, custom applications, and databases. “Data analytics is the science that businesses can depend on to improve their performance and chart their roadmaps ahead. Sumo Logic’s cloud-native, multi-tenant service will help enterprises in making data-driven decisions while also shortening the time required to evaluate security and operational challenges,” said Prashanth GJ, CEO, TechnoBind. Sumo Logic is designed to solve tomorrow’s data-rich problems. The SaaS analytics platform enables customers to deliver reliable and secure cloud-native applications. Sumo Logic assists professionals and developers in gaining insights into cloud infrastructures. “Strong partnerships are key to driving cloud-native solutions as the foundation to deliver reliable and secure experiences. As a leading consultancy in India, TechnoBind has a vast channel network to support one of the fastest-growing markets and will be an important factor in helping enterprises address critical requirements to build, run and secure their cloud-native applications,” said Anant Deshpande, Regional Director, India and SAARC, Sumo Logic. TechnoBind is the first Specialist Distributor in the Indian IT channels space, offering a hybrid distribution model placed synergistically between broad-based and niche distribution, to deliver high business value for its reseller partners. TechnoBind helps partners to implement solutions, which solve specific business pain points arising out of the rapidly changing facets of technology for businesses. The company’s sole focus has been on technologies that help the customer handle his Data and the associated challenges of Data Treatment. Sumo Logic, Inc. empowers the people who power modern, digital business. Through its SaaS analytics platform, Sumo Logic enables customers to deliver reliable and secure cloud-native applications. The Sumo Logic Continuous Intelligence Platform™ helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers around the world rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications.

Quantum StorNext File System Now Available in AWS Marketplace

MassMediaLink India LLP SecurityLink IndiaOctober 9, 2022November 14, 202406 mins

Quantum Corporation, the player in solutions for video and unstructured data, recently announced the immediate availability of Quantum’s StorNext™ file system as a subscription offering in AWS Marketplace, a digital catalog with thousands of software listings from independent software vendors that makes it easy to find, test, buy, and deploy software that runs on Amazon Web Services (AWS). AWS Marketplace is one of the fastest ways to deploy StorNext shared storage and lets users connect from any location to edit video in the cloud as a team. Users can speed up post-production workflows by accessing data and collaborating remotely, eliminating the need to copy or transfer files between users. “Today’s announcement builds on the work Quantum and AWS have done to support customers in accelerating their journey to the cloud. This is the first time Quantum software is available for license and deployment on public cloud infrastructure, making it faster than ever to deploy and use StorNext,” said Nick Elvester, general manager Primary Storage, Quantum, “Now our customers can quickly establish a shared storage environment in the cloud for creative users and easily move data between their on-premises and cloud StorNext environments to respond to new production demands.” StorNext is offered in a subscription model through AWS Marketplace without the need for hardware infrastructure buildout, custom configuration, or client software installation. This represents another step in Quantum’s cloud strategy to meet customers’ needs for agile production storage content operations which now includes StorNext, ActiveScale™ object storage systems supporting AWS Outposts, and Quantum’s leading position in providing cold storage infrastructure to some of the world’s largest hyperscalers. StorNext in AWS Marketplace Availability StorNext in AWS Marketplace is available in a choice of subscription periods in four configurations, starting at a complete StorNext environment of 12 terabytes (TB) of capacity. Each deployment can supplement existing StorNext installations in a hybrid model or as a fully cloud-based model to respond to emerging needs and requirements from customers and partners. Each StorNext solution features a complete StorNext shared storage environment and includes: StorNext file system deployments in a choice of configurations from 12TB to 62.5TB, with pre-configured, ready-to-use StorNext services to manage and monitor clients, storage volumes, and data movement services such as Quantum FlexSync™ and FlexTier™. A range of subscription plans from monthly to multiple-year contracts to accommodate customer OPEX budgets. Usage-based consumption models count toward customer negotiated AWS Enterprise Discount Program (EDP) purchase commitments. Availability as a private offer from authorized Quantum and AWS Consulting Partners like Integrated Media Technologies and ThunderCat for custom pricing and other services. Efficient support of Amazon Simple Storage Service (Amazon S3) for bulk data storage, along with Amazon Elastic Compute Cloud (Amazon EC2) and Amazon Elastic Block Store (Amazon EBS). Easy connection via SMB with no client software installation or configuration required. Optional Quantum Distributed LAN Client (DLC) available at no additional cost to give a native platform file-system experience on macOS, Windows, and Linux clients. Optional tiering of data and content from StorNext volumes to Amazon S3, Amazon S3 Glacier, or other AWS storage services. “We have long been a trusted architect of StorNext workflows on physical and converged appliances. Now, as an AWS Consulting Partner we have a range of deployment options to offer StorNext environments on AWS to help customers respond to and plan for any data workflow, analysis, or protection need,” said Nic Perez, Chief Technology Officer for Cloud at ThunderCat Technology. “AWS Marketplace helps customers innovate faster and procure solutions more easily,” said Mona Chadha, Director AWS Marketplace and ISV Alliances, “Having Quantum’s StorNext in AWS Marketplace will allow customers to build highly agile data and content workflows on AWS, addressing critical business needs and accelerating time to market.”

Latest

NETGEAR Empowering Hospitality Industry with its Secure Networking Systems

MassMediaLink India LLP SecurityLink IndiaOctober 9, 2022November 14, 202407 mins

According to a recent study of business and leisure travelers, wireless service is the top amenity desired at all hotels by 90% of respondents. Today guests expect ready access to highspeed internet and internet-enabled applications wherever they go whether on business or at leisure so they can check email, access work files, upload photos, engage on social media sites, watch movies, or listen to music. Today numerous small businesses would find value in having Wi-Fi for their guests, employees and business systems, but the cost and complexity of setting up and managing such a network is beyond their means. NETGEAR, the global networking company is empowering such businesses, with its secure, reliable, and easy to install networking systems. The brand’s solutions are perfect for commercial locations such as professional offices, restaurants, retail, or bed and breakfast inns. These systems require no wiring, professional installation, or added IT costs. Best Practices for Deploying Wi-Fi Whether for hotels or restaurants, Wi-Fi is a must for security and customer satisfaction. While upgrading the wireless network or starting from scratch, there are several important factors to consider when planning a Wi-Fi deployment. Patrons of small to mid-sized restaurants and hotels/ motels have the same expectations for quality and reliability of Wi-Fi service as guests in luxury hotels and fine dining establishments. However, ease of use and cost effectiveness is critical consideration for small to midsized establishments. Below is a check list of core features and attributes suggested by NETGEAR for decision makers in small to mid-sized hospitality sites to use when evaluating solutions from various wireless vendors: Medium usage capacity for hundreds of clients. Controller for centralized management. Wireless isolation to protect corporate assets and clients on the network Basic firewall. WPA2-PSK authentication (uses a plain-English passphrase to generate unique encryption keys). 2 SSIDs (1 open for guests, 1 for staff with security). Per user rate limiting to cap throughput/ bandwidth per user. Seamless roaming to avoid dropped connections when guests move between APs. Guest captive portal/ web redirect for custom branding. Onsite (or remote) wireless site survey and planning services. Ease of installation and configuration. Interoperability with ecosystem vendors such as hotel billing servers. NETGEAR provides all these salient features and bring to its customers most innovative and secure devices. These products are armed with NETGEAR Armor which is powered by Bitdefender that ensures advanced protection from cyber threats and protects all your devices on the network from attacks. These devices also come with three pre-defined Wi-Fi networks for traffic separation – an administrative network for business connectivity, an employee network for internet access, and a guest network for visitors to enjoy the internet. Admin Network Designed to provide access to critical infrastructure such as private servers, VoIP systems, or computers that contain sensitive data like patient files, Point of Sale (PoS) terminals, printers, etc. Employee Network Designed for employee BYODs (bring your own device) which need access to the internet, but do not need access to the systems on the Admin Network or the Gigabit Ethernet Ports. These devices have SSID that is different from the admin network, and its password can be easily changed as employees leave. Guest Access Network Completely isolated from the other two networks, these devices are designed to be used by customers, clients and other visitors. Their devices get access to the internet through a captive portal for only a limited amount of time as easily set by the network administrator. NETGEAR a global networking company that delivers innovative products to consumers, businesses and service providers. The Company’s products are built on a variety of proven technologies such as wireless (Wi-Fi and LTE), Ethernet and powerline, with a focus on reliability and ease-of-use. The product line consists of wired and wireless devices that enable networking, broadband access and network connectivity. These products are available in multiple configurations to address the needs of the end-users in each geographic region in which the Company’s products are sold. NETGEAR products are sold in approximately 31,000 retail locations around the globe, and through approximately 28,000 value-added resellers, as well as multiple major cable, mobile and wireline service providers around the world. The company’s headquarters are in San Jose, Calif., with additional offices in approximately 25 countries.

National

Arcserve Expands SaaS Backup Capabilities to Protect Evolving Data Environments

MassMediaLink India LLP SecurityLink IndiaOctober 9, 2022November 14, 202405 mins

Arcserve, the world’s most experienced provider of backup, recovery and immutable storage solutions for unified data protection against ransomware and disasters, recently announced it has extended its SaaS backup offering to provide simple, secure, and scalable data protection for various cloud environments. Arcserve SaaS backup gives organizations of all sizes and channel partners complete control of critical data by safeguarding against data loss and ensuring continuous availability with automated cloud-to-cloud backup and rapid data recovery. When data moves to a SaaS provider’s data center, many organizations do not realize they are responsible for their data, no matter where it’s located. Recent research from Arcserve found that almost half of businesses (44%) believe protecting and recovering data stored in public clouds is the cloud provider’s responsibility. Therefore, they don’t back it up, which exposes them to cyberattacks and data loss caused by human error, intentional deletion, and programmatic issues. Arcserve SaaS Backup provides best-in-class SaaS backup capabilities, including: Security by design: Immutable backups of cloud data, using a blockchain-based algorithm; data encrypted at rest and during transit; and Multi-Factor Authentication (MFA) to ensure secure and reliable services. Scalability to future-proof SaaS workloads: The solution can scale seamlessly across millions of users with unlimited storage capacity to comply with regional, industry, or company policies. Data is always available with four copies of the backups stored in at least two data centers within the same region, guaranteeing data resiliency across SaaS-based workloads. Data is stored in one of five data centers located in Denmark (Copenhagen), Germany (Frankfurt), the United Kingdom (London), the United States (Washington, DC), and Australia (Sydney). Simple and easy to use: The solution allows easy deployment, with the initial setup taking less than five minutes before protecting data across critical SaaS workloads. A simple interface helps users easily navigate data and completely control the protected data. Fast retrieval and restoration of data: Universal restore view gives a complete overview of all backup sets. A search can be performed across all historical data sets to restore data deleted years ago or in the recent past. Ultra-fast search lets users quickly locate, securely preview, and restore data. The secure preview feature makes it easy to identify the correct data that needs to be restored, eliminating multiple restore iterations. Said Florian Malecki, Executive Vice President of Marketing at Arcserve, “As more organizations move critical data to SaaS-based applications for the flexibility and ability to scale, it is crucial to have the right data protection policies and solutions in place to keep that business-critical data secure. Arcserve SaaS Backup is the best weapon against data loss. It gives customers the peace of mind that their data is secure, easily retrievable, and always accessible with immutable backups for data protection.”

Crayon Software Experts India Organizes: Crayon Connect CIO Event 2022

MassMediaLink India LLP SecurityLink IndiaOctober 9, 2022November 14, 202404 mins

Crayon Software Experts India, a global leader in digital transformation services, recently organized their flagship customer event, the Crayon Connect – CIO Event 2022, held at the Grand Hyatt, Goa. Coinciding with the 20th anniversary of the company in India, the two-day-long event was a unique experiential marketing event for all CIO leaders. More than 25 CIO dignitaries and esteemed keynote speakers from different industry verticals joined the event to share their insights and experiences on thought leadership from the IT industry. “The Crayon Connect – CIO Event 2022, was one of its kind that we did in a while after the pandemic. I am extremely happy that it turned out to be such a grand success. Most importantly we were honoured to host the eminent CIOs from diverse industry verticals, with whom we shared our vision of Digital Transformation and the exponential potential that it holds for the IT industry. This event marks the start of an exciting journey and relationship for Crayon Software Experts India and our customers,” shared Vikas Bhonsle, CEO, Crayon Software Experts India, on the success of the occasion. The entire event was uniquely curated with different fun and wellness activities for the guests, apart from the business meets and conferences, to provide everyone with a wholesome experience. Crayon India is looking forward to having more such successful events & initiatives in times to come. “The Crayon Connect – CIO Event 2022, was one of its kind that we did in a while after the pandemic. I am extremely happy that it turned out to be such a grand success. Most importantly we were honoured to host the eminent CIOs from diverse industry verticals, with whom we shared our vision of Digital Transformation and the exponential potential that it holds for the IT industry. This event marks the start of an exciting journey and relationship for Crayon Software Experts India and our customers” Vikas Bonsle CEO, Crayon Software Experts India Crayon, a global leader in IT and digital transformation services and the largest independent ‘cloud economics’ practice, strongly believes in the ‘Pay-per-usage’ model – organizations must pay for the IT resources they actually need. Crayon is the most reliable and trusted technical advisor for many of the world’s leading organizations. Through unique people, tools, and systems, the company ensures the best ROI from complex technology investments. Crayon – specialized in software asset management (SAM), cloud and volume licensing and associated consulting services, is headquartered in Oslo, Norway with offices around the world.

National

Matrix Showcased its Range of Enterprise Grade Solutions at Matrix Partner Connect, Kolhapur with Security and Telecom Products Customized for Various Industrial Verticals

MassMediaLink India LLP SecurityLink IndiaOctober 7, 2022November 14, 202406 mins

Established in 1991, Matrix is a leader in security and telecom solutions for modern organizations. Matrix offers a comprehensive range of solutions for IP video surveillance, access control, time-attendance, and telecom applications. The solutions are designed to meet the communication and security requirements of large enterprises, SMEs, and SMBs. As a technology-driven and customer-focused organization, Matrix invests in manufacturing world-class products that are indigenously researched, designed, and developed in India. With around 40% of its human resources dedicated to developing new products, Matrix has launched over 60 cutting-edge products and solutions across its 4 domains. To date, Matrix has partnered with 2500+ partners, and through them, catering 1 million+ customers across the world. With consistent research and development, Matrix has brought smart innovation in the security domain across India and the global market. With an aim to enhance its reach in the Indian security market, Matrix organized a Product Expo – MATRIX PARTNER CONNECT along with its channel partner ISHA ENTERPRISE in Kolhapur on 20 August 2022. The event aims to demonstrate innovative solutions encompassing the entire range of video surveillance, access control, time-attendance, and telecom. The event was held at Sayaji Hotel, Kohlapur. “Our Product Expo – Matrix Partner Connect looks toward bringing all the system integrators and business prospects together under one roof. One of our major aims is to reach out to key service providers through system integrators and share our successful case studies worldwide and explain how our enterprise-grade solutions cater to various verticals” Anil Mehra Senior VP, Sales and Marketing In this event, Matrix displayed its latest range of IP video surveillance solutions, including server-based enterprise-grade NVRs, UL-listed cameras, and Matrix VMS. The entire solution focuses on solving the challenges that customers face – bandwidth utilization, storage cost, managing multi-site offices, and reactive security. On the display were the entire Matrix range of Turret, Dome, Bullet, and PTZ cameras. Varying from 2MP to 8MP, Matrix cameras come with UL Certification, a global standard for safety, and NEMA Certification for protection against environmental hazards. They provide high-resolution images for better clarity and better protection. Besides this, Matrix unleashes server-based Enterprise grade NVRs with Pre-installed video management software supporting redundancies and hot-swappable hard disks – HDD/ SSD. With a wide range of up to 128 channels reining in an enormous storage capacity of up to 144 TB, this solution covers all security needs. Under the Time-Attendance segment, Matrix showcased its Aadhaar Enabled Biometric Attendance Device (AEBAS) – VEGA FAXQ specifically designed for government organizations. It marks government employees’ attendance taking Aadhaar information securely from the UIDAI server. Alongside this, Matrix will display its best-in-class facial recognition-based door controller – COSEC ARGO FACE. It boasts of high accuracy, an identification speed of less than 0.5 sec, and a massive user capacity of 50K. Enhanced with multiple connectivity options such as Wi-Fi, PoE, and Ethernet, these devices provide the best for modern organizations. Under the Access Control domain, Matrix presented COSEC PANEL200P – Site Controller that manages up to 255 COSEC door controllers and 25,000 users from its UI. Matrix will also present its pure access door controller – COSEC ARC DC200P which comes with multiple benefits over the conventional access control terminal. Being PoEbased and with mounting options of din rail and wall mount makes it easy to install even in constrained space with minimalistic wiring. Matrix will be bringing forth its entire access control environment ranging from site controllers to modern readers to software to this event. In the Telecom domain, Matrix is the only company that provides all business communication products and solutions. Matrix presented its Telecom product and solutions consisting of PBXs, IPPBXs, server-based PBXs, media gateways, communication endpoints, and softphones.