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Idis Launches License Plate Capture Camera to Improve Traffic Monitoring

IDIS, the leading manufacturer of trusted South Korean-made video tech, has enhanced its line-up of video security solutions with the launch of a new, NDAA-compliant license plate capture camera. The newest addition to the IDIS suite enables users to accurately capture the license plates of vehicles worldwide travelling at up to 50mph (80 km/h). The 2MP DC-T6224HRXL has a detection range of up to 100 metres in full light and advanced IR to capture flawless images at up to 20 metres. The camera also boasts analytics including motion detection, active tampering, and trip zones and can be quickly and easily connected to IDIS DirectIP® NVRs to ensure rapid installation and secure, seamless connectivity. The DCT6224HRXL is ideal for single lane traffic monitoring and crime prevention. Offering true WDR, the DC-T6224HRXL delivers crystal clear, full-HD images, while two-way audio and alarms allow operators to detect, verify, and respond to any security events quickly and easily. Uninterrupted forensic evidence is assured with IDIS Smart Failover, while the intuitive user interfaces of the enterprise-class IDIS Solution Suite VMS, the cost-free IDIS Center client software and IDIS mobile apps make it easy and flexible to operate. James Min, Managing Director, IDIS Europe commented, “Our new 2MP license plate capture camera is a practical addition to our NDAA-compliant product line-up. Ideal for a broad range of traffic applications to enhance safety, security and improve law enforcement operations. With simple plug-and-play installation, easy operation from cost-free or modular software, it meets the requirements of any size of application and keeps the IDIS promise of a low total cost of ownership.” IDIS is a global security company that designs, develops, manufactures, and delivers surveillance solutions for a wide range of commercial and public sector markets. As the largest video surveillance manufacturer in South Korea, headquartered just outside of Seoul and operating across 50 countries and 100+ strategic partners, IDIS is a world-leading total solution provider with more than two million recorders installed worldwide and over 16.5 million cameras utilizing IDIS technology.  

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Achieve More Automation With Hikvision Ai-Powered Solutions

“As technology advances, artificial intelligence (AI) is used in increasingly disparate ways to help achieve automated security measures. It’s now also being used in business scenarios, making it possible for business owners to resolve complex issues or tedious jobs with minimal effort. AI-powered applications, such as automated event alerts, false alarm reduction, ANPR (Automatic Number Plate Recognition), and people counting, have already become popular in a variety of scenarios” For security professionals, being able to provide innovative solutions with AI features is already becoming a vital component to make them more competitive. To help them meet common and unique challenges, Hikvision offers a range of products and solutions with AI-powered AcuSense technology, as well as DeepinView and DeepinMind series of products that can streamline and maximize automation of security protection and business operations. Smarter perimeter security with AcuSense technology Conventional perimeter protection solutions provide certain detection features enabled by video content analysis, such as motion detection, line-crossing detection, and intrusion detection, however, all these easily trigger false alarms when an animal, a shadow, or other natural movements are detected. As a result, security personnel need to spend time investigating each one, potentially delaying response to a valid alarm and generally affecting efficiency. Smarter perimeter security solutions with ‘effective false alarm reduction’ and ‘quick target search’ capabilities can be helpful here, which can identify and react to perimeter breaches in real time, and automate footage searches to locate true events quickly. AcuSense technology from Hikvision meets these needs with advanced AI features that support faster, more effective responses to security incidents. With the ability to differentiate between humans and vehicles and other moving objects, AcuSense reduces costly false positives for customers. This means they can verify real security threats immediately, and benefit from automated video searches to save hours on manual video reviews. Hikvision delivers a range of front- and back-end products with AcuSense technology, covering cameras, NVRs, and DVRs, which are also simple to install and configure. This means that security professionals can deliver the AI benefits of smarter perimeter protection for their customers quickly and easily, without additional training requirements. Improved operational efficiency with DeepinView and DeepinMind series With the advancement of algorithms and computing performance, AI technology has shown promising potential in creating intelligence and automation for different business processes. Besides perimeter protection, security cameras with AI features are also being used more by businesses to help improve their daily operations. This means great opportunities for security professionals to go beyond its traditional area to a wider business scope. Hikvision offers DeepinView cameras and DeepinMind NVRs with embedded Deep Learning algorithms, such as ANPR, people counting, and queue detection, to achieve a suite of intelligent functions for businesses. In retail, as an example, people counting provides valuable insights for shopping center operators. It provides tracking patterns in customer footfall to predict when to expect a rush of visitors, allowing them to keep crowd density under control. At the same time, queue detection can calculate how much time people are waiting in line, notifying cashiers before a customer’s patience runs out. On the other hand, parking management can be a headache for apartment buildings, office towers, and business parks alike. Powered by Deep Learning, cameras with ANPR capture vehicle license plates, with sharp rendering of the letters and numbers to deliver clarity. When installed at parking entries and exits, these cameras trigger automated responses to open or close the gate as well as notify personnel when needed, greatly improving parking efficiency. What’s more, parts of Hikvision’s DeepinView series cameras can now incorporate several AI-powered Deep Learning algorithms in one unit. Algorithms can be switched, essentially putting five or six unique cameras in one housing. Users can simply enable an algorithm manually for dedicated use, then later switch to another algorithm as needed. Unified management with HikCentral Professional In addition, Hikvision provides a unified software, HikCentral Professional, for security professionals and customers to easily manage multiple products and systems in single platform. HikCentral Professional, can flexibly unite applications, so users can build a tailored system to match their security and business needs. The unified approach not only creates greater situational awareness of a security environment, it also reduces real day-to-day management resources previously required by disparate systems. Secure more with more assurance Hikvision strives to help professionals from many walks of life stay confident and assured with future-shaping technologies, just as our advanced cameras address security challenges in protecting large sites and open areas. Apply for a smart trial today for a hands-on experience with Hikvision’s high-performance products! Also visit our website to learn more. Or you can explore the Hikvision digital showroom for complete product lines, core technologies, scenario-based solution packages and more.  

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Businesses Should Proactively Make a Systematic Approach to Cyber Resilience

Manish Chasta, Co-Founder and CTO, Eventus TechSol Cyber-crimes are plaguing industries of all verticals and sizes, and there is no end to it for now. Small and Medium-sized Enterprises (SMEs) are particularly at risk since they have minimal resources to combat threats. Ubiquitously, across industries, there has been a clear call for cyber resilience gaining momentum. Cyber resilience is the backbone that supports an organization’s overall cyber security strategy. Businesses today are compelled to operate in a threat landscape that is constantly changing, and traditional security protocols are unable to keep up. To ensure their continuity, they must reorient their attention toward a more practical strategy and turn to cyber resilience techniques. Understanding Cyber Resilience Cyber resilience relates to how an organization responds to data breaches and cyberattacks while successfully carrying on with its regular business activities. By employing cyber resilience strategies, IT security teams can cut expenses while swiftly identifying and containing possible problems before they propagate. While proactive security is a part of cyber resilience, it also takes into account measures created to reduce data risks after they had already affected the system. This covers strategies for guaranteeing business continuity and built in redundancy. Cyber resilience acknowledges that there is no way to shield systems and data from attackers. Even with thorough defensive measures in place, data loss and downtime – whether caused by criminal activity, user error, hardware failure, or a natural disaster – can happen at any point. The percentage of assaults repelled and breaches avoided can be used to gauge the effectiveness of cybersecurity, while recovery time (RTO), recovery point (RPO), and total system uptime can be used to measure the success of cyber resilience. Making a Systematic Approach to Cyber Resilience Now that we have established the definition, let’s examine a few crucial best practices for enhancing cyber resilience using a multi-layered strategy. Bolster Organizational Loopholes Malware enters networks primarily through phishing scams. Employees are tricked into downloading malicious attachments, using fraudulent emails, text messages, pop-ups, and web links. Training the workforce to be vigilant and to be mindful of any information they receive while acting upon it is highly critical. Employees must be trained on phishing simulations, IT and security best practices, data protection, and compliance needs. Vigorous implementation of such training programs will help lower the risk and frequency of attacks and incorporate a cyber resilience plan at the most exposed access points. Sophisticated Threats Necessitate Sophisticated Security Cybercriminals are highly ingenious and meticulous. They modify their strategies to get past network firewalls and other safeguards as organizations become more adept at spotting possible dangers. Businesses now need to implement internet security with threat intelligence to recognize harmful assaults that might otherwise look innocent. Advanced commercial antivirus software employs cutting-edge technology to find, stop, and remediate (by containing the threat) malicious threats that elude other, less capable antivirus software. Employ 3-2-1 Backup Procedure for All Organizational Data Having backups of data is crucial for business continuity as addressing data loss is highly complicated. Impacts of malwares, like ransomware, can be reduced through the adoption of 3-2-1 backup strategy. In a 3-2-1 method, organizational data is duplicated at least three times overall, twice locally on separate media, and once off-site. This helps in reducing the data exposure in the event of an unforeseen event. Having both a local and an off-site backup provides businesses additional alternatives for backup recovery. Make Sure to Conduct a Backup and Security Drill Periodically It’s crucial to evaluate disaster recovery methods and procedures to be confident about meeting the recovery goals for the business through improved cyber resilience. And any recovery strategy is good only if it is tested out regularly. To make sure the company can be cyber-resilient when necessary, regular testing criteria once per quarter or, at the very least, once a year should be conducted. This will help evaluate both large-scale system recovery as well as simple file and folder recovery. Hiring a MSSP Businesses who are considering outsourcing their IT operations can hire managed security service providers. Managed service companies proactively keep an eye on a corporate servers, reduce IT concerns, and resolve any problems that may arise. The majority of IT work is now outsourced thanks to advances in cloud computing. Without being present on site, the MSSP remotely accesses networks and provides solutions for any computing challenges. When employed, most of the MSSP’s offer all-inclusive solutions with vast IT resources. Daily network monitoring, Red Teaming, Incident Response, Cloud Security Posture Management, Infrastructure Security, Penetration Testing, Breach & Attack Simulation are all included in this. Businesses from a wide range of industries and regions are investing in managed IT services and support partnerships to outsource their IT infrastructure requirements, enabling their internal teams to concentrate on the expansion of their core businesses. Businesses should be aware that no one cybersecurity solution can stop the sophisticated and constantly changing cyber-attacks of today. Despite intensifying security, cybercriminals can still access a company’s network and IT systems by taking advantage of human error or flaws. To develop cyber resilience throughout the organization, it is crucial to adopt cyber resilience in this situation.  

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Dallmeier has been providing video security in Türkiye since 2009

Dallmeier Electronic, a leading German manufacturer of video cameras, recording and software systems, announces the establishment of its own national subsidiary in Türkiye. With immediate effect, the newly founded Dallmeier Türkiye will support interested installers and security service providers with additional sales, pre-sales, and support staff. A Dallmeier Türkiye showroom and a demo centre complement the offering Prominent customers such as Istanbul Airport, Alsancak Stadium or the Merit Hotel & Casino Group trust the video security systems of Germany-based manufacturer Dallmeier. In addition, more and more small and medium-sized commercial enterprises, banks, stadiums, and numerous public clients in Türkiye are using the video security solutions ‘Made in Germany.’ Dallmeier has been active in Türkiye since 2009. Due to the steadily increasing demand, Dallmeier has now decided to establish its own national company, Dallmeier Türkiye. This gives installers and integrators access to all necessary resources for smooth project handling: At the recently opened branch in the Hacettepe TechnoCity in Ankara, everything revolves around comprehensive and practice-oriented customer care – from presales advice to technical support. Patented technology ensures low operating costs At the heart of many Dallmeier solutions are the patented Panomera® cameras. Customers benefit from a unique cost-benefit ratio – thanks to the combination of several video sensors with different focal lengths in one optical unit, Panomera® reduces the number of cameras required many times over compared to conventional solutions. This results in savings in all project areas – from implementation, infrastructure, and civil engineering to ongoing operational and administrative costs. Panomera® systems can be used in sports stadiums, large company premises, airport aprons and runways, car parks and public spaces. Best-of-breed or everything from a single source Dallmeier also offers 4K single sensor cameras, recording, video analysis and software solutions for a wide range of applications. The solutions can either be used as Dallmeier complete solutions or through open interfaces such as ONVIF, with a wide range of third-party systems. In addition, there are integrations with a variety of security and analysis systems as well as with common VMS systems such as Milestone or Genetec. Short distances and a holistic offer for integrators Dallmeier Türkiye sells exclusively through integrators and installers. At its premises in Ankara, the company offers them a complete portfolio of innovative technologies and comprehensive services. From consulting and the Dallmeier 3D planning service, with which customers and partners can precisely define all details of their future system by means of a ‘digital twin’ even before the project begins, to the Factory Acceptance Test, which puts the entire system through its paces before handover, to support during ongoing operation. In addition to a meeting room and a showroom for product demonstrations, partners also benefit from training rooms for comprehensive ‘hands-on’ training. “For installers and integrators, the establishment of Dallmeier Türkiye is an important message. With Dallmeier, they can distinguish themselves through a variety of cost-saving innovations. Therefore, paradoxically, our integrators can offer solutions with products from a supposed high-wage country with which they are more than competitive. And this with higher quality and interesting margins. With the Ankara office, we now offer all the resources necessary for our partners to offer their customers high-quality solutions and services. Channel neutrality is also very important to us. When a partner registers a project with us, he can be sure that we guarantee him appropriate project protection” Orhan Yorukoglu Sales Director, Dallmeier Türkiye “Quality in security solutions is becoming increasingly important in Türkiye. With the solutions from Germany, we offer the highest standard worldwide both in hardware quality but also in data protection and cybersecurity. Moreover, Dallmeier’s products are always focused on providing the customer with an actual solution to their problems and not just another camera product,” said Dieter Dallmeier, Founder and CEO, Dallmeier. “Türkiye has been an important market for Dallmeier for over ten years, with solid and dynamic growth. With the establishment of our own national company, our local partners have everything they need for a smooth process of pre and post sales, planning and consulting.”  

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Gallagher Sets Up a Dedicated Technical Support Team in the Americas

Gallagher, the leading security solutions manufacturer, announced the expansion of its technical support services to the Americas with a dedicated team of people based in Atlanta, Georgia. Operating from September 5 onwards, the team in the Americas will create stronger connections in the region, while also alleviating the New Zealand team’s current load of operating all day and all night. “It’s an evolution of our technical support. We’ve been providing 24/7 technical support from New Zealand and we’re growing really quickly elsewhere, particularly in the Americas. So, this expansion has been a couple of years in the making,” said Shane Keesom, Gallagher’s Technical Support Manager. “Expanding our global support capabilities is a natural progression of our vision to provide exceptional customer experiences. The team here in the Americas adds to the diversity within our global team,” said Paul Wilson, the Gallagher’s Director of Technical Services for North America. The new team consists of four engineers, servicing the entire globe during their shift, with one member who is able to provide technical support in Spanish too. “This is going to be gold, being able to talk to our partners and customers in their own language and lingo,” said Matthew Dean, Gallagher’s Technical Support Team Leader.  

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Genetec Recognized as Fastest Growing Access Control Software Provider in the World According to New Omdia Report

According to the latest report from research organization Omdia, Genetec Inc., a leading technology provider of unified security, public safety, operations, and business intelligence solutions, has been recognized as the fastest-growing access control software provider in the world for the second year in a row. The report shows Genetec taking market share from other access control vendors and strengthening its number two position globally (up from 4th in 2019). Regionally, Genetec experienced the most organic growth in the Americas and was the fastest-growing software provider in EMEA. Traditionally dominated by proprietary solutions with slow innovation cycles, the access control industry provided few options for IT and cyber-security conscious customers. Modern enterprises of all sizes are now looking to migrate to unified, open-architecture, and secure access control solutions that allow them to choose hardware that best suits their needs. This has, in large part, fueled the rapid market share gains of Genetec. “While traditional, proprietary access control vendors were hard hit the last couple of years, Genetec grew by almost 20% globally, gaining ground in both the Americas region and in EMEA,” said Bryan Montany, Physical Security Analyst at Omdia. Genetec credits its growth to the continual innovation of its unified security platform, Security Center, where access control functions go beyond locking and unlocking doors and address non-traditional applications such as enclosure management. Genetec unified solutions are designed to reveal new insights that help organizations better understand their business and operations and provide customers with a measurable return on their investment. “At a time when many traditional access control vendors are trying to maintain market share through mergers and acquisitions, Genetec is growing its access control business organically by focusing on innovative, nonproprietary, and cybersecure solutions that meet the needs of forward-thinking organizations, while laying the foundation for their future growth,” said Guy Chenard, Chief Commercial Officer, Genetec Inc. With its open approach, Genetec provides a large and growing selection of third-party access control devices. This allows organizations to choose the hardware that addresses their security needs and objectives, while avoiding the long-term setbacks of closed solutions. The open approach offered by Genetec solutions enables end users to scale up or down, broaden the capabilities of their solution, and migrate to the cloud at their own pace. With unified solutions, which bring together access control, video surveillance, and license plate recognition, physical security is evolving from a tool for mitigating risk to playing a significant role in organizations’ digital transformation. According to another recently published Omdia report, Genetec ranked #1 in video surveillance software globally for the 11th consecutive year, and recorded the fastest market share gain over the last three years. These figures coupled with the company’s global growth in access control software, further underscore its market leadership and the benefits of a unified platform.  

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NIST Study Finds Wildfire Hazards in Residential Fences and Mulch Beds

When building fences and landscaping their properties, homeowners should keep fire safety on the top of their minds, especially if they live in a wildfire-prone region, according to a new study. Across nearly 200 fire experiments, researchers at the National Institute of Standards and Technology (NIST) burned residential fences and mulch beds to examine the role they play in spreading fire. They found that fire hazard was generally disproportionately higher when combustible objects burned together. Flames rushed along mulch lining the base of fences, and infernos quickly swallowed up pairs of fences when they burned in close proximity to each other. In contrast, stand-alone fences clear of mulch or debris burned at a much slower pace. Based on their findings, the authors of the new report recommended that homeowners not place two fences back to back, keep other combustible surfaces far apart and take important other actions. Wildfires can spread quickly through and potentially overwhelm communities adjacent to the wilderness – the socalled wildland-urban interface (WUI). Post-wildfire studies, including NIST’s study of the 2018 Camp Fire, have pinpointed fences and mulch as culprits in spreading fire. “Fences that catch fire were often completely gone. If you looked closely, you could see some nails and screws remaining. The ones we saw partially burned were left standing because they were defended by someone,” said Report Co-author Alexander Maranghides, who is leading NIST’s Camp Fire study, “These things don’t put themselves out.” Fences and mulch can act as bridges for flames to reach buildings and as launch pads for airborne embers to ignite fires far away, but fire codes in the U.S. do not address how they should be installed and maintained, and little guidance exists to help homeowners. To help build a technical foundation for the development of guidelines in the future, the authors of the new report sought to study fence and mulch fires under conditions that are closer to real life than what has been used in previous studies. The research team burned fences, mulch beds, and combinations of both outdoors, igniting the materials several meters downwind from a wind machine used to simulate real fire-spreading conditions. Downwind of the fire, the team set up a shed or mulch bed as a target. Through 187 experiments, they burned fuels alone and in combination, including fences of several common designs made of wood, vinyl or wood-plastic composites and mulch beds composed of shredded hardwood, pine bark nuggets, pine straw or rubber. The researchers captured footage of the blazes to gauge the speed and pattern of flame spread and to record how often embers ignited the target shed. They also conducted research in the lab to measure how quickly samples of fence raw materials released heat. Taking all the data together, the authors categorized the relative fire threat level for the various test conditions. “In the highest hazard category, the fences and mulch are going to carry the fire along toward your house in a matter of a few minutes, not hours,” said NIST Physicist Kathryn Butler, Co-lead Author of the report. The most dangerous fires observed were those that had multiple sources of fuel burning at the same time. In the tests where mulch lined the bottom of a fence, fire tended to swiftly advance across the beds of fine combustibles, which served as rich sources of embers and allowed flames to quickly ignite the fence along its entire length. The researchers learned that the fires could get much worse as well. When two fences made of combustible materials were placed back to back – mimicking the scenario where two neighbors each put up a fence along their property lines – the most intense flames of the entire project erupted. After the fire was established, long-reaching flames quickly shot up, completely engulfing fence panels 2.4 meters (8 feet) long and 1.8 meters (6 feet) tall in as little as four minutes. Embers sparked fires on the target in almost every one of these tests. “It’s very well known that when you confine a fire on the sides, it’s bad news. Keeping those hot gases between the fences with surfaces radiating intense heat to each other leads to explosive fire behavior,” Butler said. When fence panels burned alone, it was a different story. Flames slowly chewed away at the fences and did not spread very far during these experiments, with some progressing less than a meter (3.3 feet) in an hour. Although these fires burning slowly on a sole fuel source were less hazardous and more manageable, high winds that may accompany a wildfire could blow debris toward the fence, adding fuel to the fire. Butler, NIST mechanical engineer Erik Johnsson and the rest of the authors crafted seven recommendations for homeowners living in WUI zones based on their analysis. The first recommendation is to avoid doubling up on fences completely, as the study found that fences as far apart as 91 centimeters (3 feet) still produced large flames. The second says that combustible fences should be placed where they will not interfere with exit routes. Other recommendations advise keeping combustibles as far away from each other as possible, even between property lines, and clearing yards – and especially the space near or between fences – of debris, such as leaves or fallen branches. The report also indicates that homeowners should replace combustible landscape features with those consisting of noncombustible material such as stone, steel or cement, when possible. Because of the ever-present danger of embers during wildfires – even when there is a large distance between a structure and the fire – the researchers also urge homeowners to enhance their homes to resist ember ignition through a process called hardening. The detailed steps for hardening are described in a separate NIST report on mitigating wildfires. The team members intend to keep pushing forward to cover new ground in wildfire research. With additional experiments, they plan to offer additional insights on risk mitigation and eventually lay a groundwork for new guidance,…

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How Video Security Technologies: Help People Live Better With Expanded Visibility

At Hikvision, we recognize that the human visual sense has its limitations when faced with some challenging conditions, and technological innovations to expand visibility can provide major benefits across a wide range of situations and scenarios, in industries from security to healthcare, and from transport to farming. For example, it can help motorists to drive more safely, based on better visibility of the road ahead; it can help staff in care facilities to act faster if an elderly patient falls over; and it can help workers on large or remote sites to check security from their home, allowing them to spend more time with their loved ones and less time traveling to and from worksites. There are numerous examples that showcase Hikvision’s commitment to developing technologies that help people expand their visibility, so contributing to a better life. Here are just a few. Early-warning traffic safety alerts you to danger before you reach it Traditionally, drivers could only react to what happened right in front of them, within their field of vision. Where there are curves in the road, or blind spots caused by intersections, the risk of accidents vastly increases. To overcome this challenge, and to reduce accident risks, Hikvision developed its early-warning traffic solution. This combines smart video and radar technology to ‘see’ objects in the road long before they are visible to drivers, even in very low-visibility weather conditions. If there are dangers around a curve or farther down the road, drivers are notified in real time via roadside digital signage, giving them plenty of time to brake. This minimizes the danger and ensures they arrive safely at their destination. Fall detection technology secures those in need with responsive care Babies and toddlers fall over frequently when learning to walk but, unfortunately, this kind of accident can also occur in old age, with potentially much more dangerous consequences. If an older person falls, it is imperative that care-givers arrive quickly to help them, and to reduce the risk of future health complications. To enable the fastest possible response, Hikvision has created its fall detection solution, which uses AI-enabled radar technologies to ‘see’ falls when they happen. If someone does fall over, the solution detects the event and triggers an alarm in real time, allowing family members or other care providers to arrive on the scene faster. This ensures that elderly patients get the help and treatment they need immediately after a fall, safeguarding their health outlook. Solar-powered cameras provide peace of mind with more flexibility Smart video cameras can help small and medium size business owners and managers check their premises quickly and easily from any location, 24 hours a day. But in some types of businesses – like farms and other rural operations – the energy and communications networks needed to deploy cameras and other connected security solutions are simply not available. To help people take charge in these types of businesses to work more effectively and improve their work-life balance, Hikvision has created its solar-powered camera kits. Because these use the sun’s energy, they can be installed virtually anywhere – even in fields and other areas where no mains power exists. The ability to connect to 4G cellular networks means that these cameras can also let workers see live video feeds in real time – giving business owners and managers total peace of mind that all areas of their farm or business are secure. By reducing or eliminating the need to patrol expansive rural sites, the solution allows people to focus on more value-adding tasks, and – critically – to spend more time with their loved ones.  

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The Top Three Benefits of Smart Video for Retailers

The pace of change in retail has always been intense. From the introduction of self-checkouts to contactless payments, the deployment of fully unattended environments and blended in-store and online shopping experiences, innovation has been the only constant. These changes have had a huge impact on physical, bricks-and-mortar stores. Where customers previously entered, browsed, purchased goods, and only left after interaction with a sales person – the buying journey has become far more varied and complex. In many cases, customers can now purchase goods in-store, collect online purchases from the checkout or kiosks, and order goods online on their phones – all in the same physical store. All this means that retailers need to adapt quickly, and in the right ways, to ensure customers’ needs are met – whatever they expect from their in-store experience. The good news is that the latest smart video solutions can help in three key ways. Smart video enhances customer experiences With the latest generation of smart video solutions, retailers can achieve a level of ‘situational awareness’ in-store that would not otherwise be possible, supporting better, faster customer service. With the right AI capabilities built into a solution, for example, alerts can be generated automatically if the number of customers in the store or at any given part of the store exceeds a defined threshold. This allows staff to focus routine tasks such as deliveries, inventory, and merchandising, and turn their attention to helping customers on the shop floor only when required. Stores can also detect the buildup of queues at checkouts or kiosks and divert staff to those areas to reduce waiting times. The industry’s leading smart video solutions can also improve the overall shopping environment in countless other ways, from alerting staff when a product is sold out on a particular shelf, to detecting liquid spills or other obstacles that impact customers. Additionally, analysis of video data can help stores refine layouts and determine where kiosks and other in-store equipment should be positioned to minimize congestion and speed up customer journeys. While various other forms of data analytics can also provide data on the number of customers in store and their typical footfall, only video allows managers to see what a physical customer journey around the store looks like. This provides unique and unparalleled insights into how their experience can be improved, making video a true asset for customer service. Smart video increases business performance With smart video, stores can get real insights into how processes and product placement can be improved – leading to measurable performance gains and revenue growth. For example, the leading smart video solutions can identify merchandising ‘hot zones,’ and to adjust product placement to maximize sales. Business performance can also be increased as smart video cameras combine with other retail data points to improve in-store stock accuracy throughout the supply chain. This ensures that the right products are always available in store to maximize sales revenues and to avoid losses due to customers not finding what they need in stock. Equally importantly, stores can use AI-enabled smart video solutions to minimize risks, such as shoplifting, that negatively impact their business performance. It becomes possible, for example, to send alerts automatically to security teams in the event of a security incident, helping to deliver major savings that contribute to the bottom line. Smart video boosts efficiency In competitive markets, and in the face of intense online competition, retailers need to minimize their operating overheads and maximize efficiency. Here, the latest smart video solutions can help – providing insights that support more automated and efficient operations. Smart video, for example, is invaluable for brands looking to implement semi-attended or unattended retail stores. Video data provides the checks and balances needed to ensure that customers in these kinds of retail environments can find and purchase the products they are looking for, and that security at the checkout and in other areas of the store is taken care of. Another way smart video is improving efficiency is by cross-referencing transaction data with video data to reduce manual work and admin. One example of this is the ability to review video footage of orders being packed for customers at distribution centers. This speeds up dispute resolution and reduces costs associated with compensating customer complaints. Likewise, any errors relating to in-store payments can be reviewed using video data that is linked with transaction numbers in checkout systems, reducing the need for in-depth, manual accounting investigations. Finally, but equally importantly, automated alerts for sold-out stock, liquid spills, and other events saves a huge amount of time for staff, supporting cost reductions and ensuring that customer service is prioritized.  

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Washington State Countywide Criminal Justice System Plans Digital Transformation with NICE Evidencentral

NICE recently announced that multiple countywide agencies from Washington state, including a county Sheriff’s Department, Prosecutor and Assigned Council Offices, and Superior Court, will be deploying selected solutions from NICE’s Evidencentral platform to transform the method by which digital evidence is managed from incident to court. NICE’s scalable, cloud-based Evidencentral platform features an ecosystem of integrated technologies and workflow automation tools that bring digital evidence together to provide a single view of the truth so that the justice process flows more efficiently. Chris Wooten, Executive Vice President, NICE said, “Growing digital evidence, and operational and staffing challenges, are impacting the ability of our criminal justice system to deliver on the promise of timely justice. NICE’s Evidencentral digital transformation platform can help government entities overcome these obstacles and effortlessly unlock the truth from digital evidence to streamline the justice process, across every city, county and state agency.” NICE’s Evidencentral Software-asa-Service (SaaS) solution digitally transforms how digital evidence is collected, analyzed and shared, from the time an incident happens until cases are successfully closed and prosecuted. It over comes the challenges of digital evidence silos and disjointed work processes by integrating systems and enabling justice process stakeholders who rely on digital evidence to work more efficiently on their own and more effectively together. For example, through automated evidence collection and case building, a sheriff’s department within a county in Washington State will be able to clear cases faster, eliminate officer trips to collect digital evidence and CCTV video, and process thousands of FOIA requests in a fraction of the time. By eliminating manual work, prosecutors and defense attorneys will be able to spend more time focusing on clients and cases. Evidencentral also gives attorneys access to powerful tools to build and present compelling cases, all in one place, including evidence annotation, transcription, redaction, and more. The county’s Superior Court will also benefit from automated, digital methods for receiving, tracking and managing digital evidence; ease of sharing of evidence (with juries); and cost-effective, secure retention of digital evidence in the Microsoft Azure cloud. Additionally, all county agencies will be able to share evidence digitally through a uniform system, with full chain of custody tracking. One of the managers heading up the countywide initiative stated, “Our processes for managing digital evidence across our county agencies were manual, costly and disjointed, and this was further complicated by staffing issues. Evidencentral is bringing us into a new era, with all of our public safety and criminal justice agencies moving forward together on one unified digital transformation platform. This ultimately enables us to better serve citizens, communities, defendants and victims through a streamlined justice process that is efficient, transparent, uniform and equitable.” NICE Public Safety & Justice With over 3,000 customers and 30 years of experience, NICE helps all types of public safety and criminal justice agencies, from emergency communications and law enforcement, to prosecutors and courts, digitally transform how they manage digital evidence and data from beginning to end, to get to the truth faster. NICE’s Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public safety and justice agencies to do what they do better – whether it’s responding to incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and states, NICE also helps everyone work better together, so justice flows more smoothly, from incident to court.  

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