By Rishi Lodhia Managing Director for EMEA and India, Eagle Eye Networks Today’s video management system (VMS) is not your simple solution of the past. Gone are the days when the VMS was used solely for surveillance and security. A modern cloud-based system goes far beyond that, providing analytics and business intelligence to make your organization smarter and more efficient, and your business a safer place. Whether you’re trying to create a more customer-centric restaurant, efficient retail operation, safe gym environment, or healthy campus, a true cloud VMS can be paramount to your success. Who will benefit from this guide? Eagle Eye Networks experts speak every day with people seeking to better understand cloud video surveillance, but many don’t know where to begin. These individuals are often owners or operators of multisite commercial businesses who are responsible for: Managing 10 to 50 sites such as retail shops, gymnasiums, and quick serve restaurants. Operating 10 to 35 video surveillance cameras per site. Selecting a new video surveillance system with a budget over $75,000, or upgrading an existing system with a budget over $25,000. Continually finding ways to make their business more efficient, effective, and secure. If any or all of these points resonate with you, this guide to cloud video management system (VMS) key elements will serve you well. That said, everyone from small business owners to enterprise customers can glean takeaways from these pages. At a high level, this guide explains the top nine key features of a cloud video surveillance system. Cloud for video surveillance What exactly is ‘cloud computing’ and how do businesses like yours use it for physical security and video surveillance? Cloud computing simply means storing and accessing data on the internet versus storing and accessing data on a computer that’s ‘on-premise’ (installed in your business). While the term ‘cloud’ is often used loosely, with a true cloud video solution, the video is processed and managed in the cloud. The true cloud system may have an onsite appliance, but that appliance is simply a communication conduit that conveys information from security cameras to the cloud. The move to cloud-based systems of all kinds, not just video surveillance, was well under way by the beginning of 2020. It’s not always obvious, but cloud systems are mainstream in most circles – for example, if you have systems that manage payroll, customer relationships, or workflows, they’re likely in the cloud. But the onslaught of COVID-19 greatly accelerated the adoption of cloud systems. In fact, research indicates the percentage of companies that have more than one critical business application in the cloud jumped from 60 percent pre-pandemic to 90 percent today. The top reason given is data access from anywhere, any time. The global pandemic brought with it quarantines, remote work, and new ways of communicating with colleagues and customers. These changes have helped illuminate and amplify the benefits of cloud for video surveillance. Let’s take a look at how multisite commercial businesses benefit from cloud technology for video surveillance: Cost and maintenance Cloud offers a much lower total cost of ownership (TCO), with substantial economies of scale. A cloud system should offer a subscription-based model, so you only pay for what you actually need and use. You can also save money by choosing a VMS partner that doesn’t lock you into purchasing its cameras. Instead, choose a VMS partner that lets you use the cameras you’ve already installed, select your preferred cameras, or use those of the cloud vendor. With cloud, the cost of maintenance is also significantly reduced. That’s because you don’t need to worry about updating your system. New features and security enhancements happen automatically. Cloud systems continuously deliver updates over-the-air. “The onslaught of COVID-19 greatly accelerated the adoption of cloud systems. The percentage of companies that have more than one critical business application in the cloud jumped from 60 to 90%“ Cybersecurity With your video surveillance system connected to the internet, cybersecurity should be fully addressed by the cloud vendor, and it should provide the end user features for secure sign-in, user permissions, and audit trails if needed. System cybersecurity should include: Secure encryption to buffered and locally-recorded video. Constant monitoring against threats. No open ports or onsite firewalls. No onsite software to patch (updates are automatic). Triple redundant storage for events. Two-factor authentication. Scalability Adding locations and cameras, increasing the number of users, adjusting camera resolution, and extending video retention periods are just some of the reasons that multisite commercial customers and others demand a scalable solution. Traditional premise-based VMS systems make it difficult to do this and lack the infrastructure and flexibility to meet these needs. Conversely, cloud-based solutions are designed to run on a scalable set of computing and network resources. With a true cloud system, it’s easy to centralize your video surveillance across multiple locations, add and delete users, and adjust retention and resolution in real time. PRO TIP Look for a cloud that’s purpose built for video There are public clouds, some of the most well known being Amazon Web Services (AWS) and Microsoft Azure, that companies pay to store and manage their data. These public clouds cater to large numbers of users who pay as needed, but are subject to the policies and security measures implemented by the cloud provider. Then, there are private (often called hosted) clouds, such as the Eagle Eye Cloud, which is purpose-built to store and manage video. Anywhere access A well-engineered cloud VMS will include a modern mobile app so users can conveniently access video and manage features anywhere in the world with internet collectivity from their computers or mobile devices. Cloud VMS subscribers can activate features, such as video analytics, with the click of a button, without needing to install any additional software. Camera flexibility Cameras are to your VMS as tyres are to your car. Because just as a car relies on its tyres to run, a VMS relies on cameras to be its source of data … to drive security…